Cafe Operations Leader: Budget, Guest Experience, Talent

Hard Rock Cafe International; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Hard Rock Cafe International in New York City seeks a Cafe Operations Manager to lead a high-volume casual-dining cafe, manage P&L, and coach an hourly team to deliver exceptional guest experiences aligned with brand standards.

The role focuses on labor planning, cross-department collaboration, and driving guest engagement while promoting sales and staff development in a fast-paced environment.

Qualifications

• 3+ years in a high-volume restaurant operations role.
• Experience managing labor and P&L.
• Strong leadership and coaching abilities.
• Excellent communication skills.

Responsibilities

• Manage cafe P&L and labor budgets.
• Mentor hourly staff into brand ambassadors.
• Ensure brand standards and customer service.
• Collaborate across departments to meet objectives.
• Drive retail sales and guest engagement.
• Support senior management and talent retention.
• Define goals and review performance.
• Develop learning and development programs.
• Engage with guests about music and brand.

Skills

Customer service

Communication

Leadership

Problem solving

Staff development

English fluency

Job description

Hard Rock Cafe International in New York City seeks a Cafe Operations Manager to lead a high-volume casual-dining cafe, manage P&L, and coach an hourly team to deliver exceptional guest experiences aligned with brand standards.

The role focuses on labor planning, cross-department collaboration, and driving guest engagement while promoting sales and staff development in a fast-paced environment.