Cafe Ops Leader: Grow Sales & Lead Team

Hard Rock Vegas; Honolulu (HI); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Hard Rock Cafe Honolulu is seeking an Operations Manager for the cafe to lead daily operations, manage P&L, and ensure Top brand standards are met. You will mentor hourly staff, optimize labor schedules, and partner with senior leadership to drive guest satisfaction and sales growth.

The ideal candidate has 3+ years in a similar role in casual, full-service dining, exceptional communication, and a proven ability to coach teams toward high performance.

Qualifications

• 3+ years in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant.
• Excellent verbal and written communication skills; strong English fluency.
• Ability to learn and bring out of the box ideas to the team.
• Strong problem solving, analytical, and business acumen.
• Strong leadership, coaching, and team development abilities.

Responsibilities

• Demonstrate financial comprehension of cafe budget and P&L.
• Mentor and coach hourly staff to become Hard Rock brand ambassadors.
• Manage labor schedules in line with the cafe's budget and forecast models.
• Run a department/cost center and uphold brand standards.
• Support senior management in attracting and retaining talent.
• Drive customer service excellence and guest satisfaction to brand standards.

Skills

Out of the box thinking

Customer service

Verbal communication

Written communication

Listening skills

Problem solving

Business acumen

Team leadership

Coaching

Language skills (English)

Job description

Hard Rock Cafe Honolulu is seeking an Operations Manager for the cafe to lead daily operations, manage P&L, and ensure Top brand standards are met. You will mentor hourly staff, optimize labor schedules, and partner with senior leadership to drive guest satisfaction and sales growth.

The ideal candidate has 3+ years in a similar role in casual, full-service dining, exceptional communication, and a proven ability to coach teams toward high performance.