Café Operations Leader: Guest Experience & Growth

The Campaign Against Hunger Inc; New York (NY); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

The Campaign Against Hunger Inc. operates Beach Dunes and Eats Café, seeking an Operations Manager to lead daily cafe operations, supervise a diverse team, maintain high food standards, and drive guest satisfaction.

You will partner with the Executive Chef on menu development and implement strategies to boost loyalty and efficiency. Responsibilities include financial oversight, contract management, staff training, and ensuring compliance with health and safety standards across on-site kitchen

Formación

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven café/restaurant management experience including contract management and food service operations.
• Excellent leadership and interpersonal skills with ability to motivate diverse teams.
• Strong financial acumen with budget management and cost control experience.
• Knowledge of culinary trends, menu planning, and food safety regulations.

Responsabilidades

• Oversee daily operations of Beach Dunes and Eats Café, ensuring adherence to mission and standards.
• Supervise staff (Cashiers/Kitchen Assistants, Dishwashers/Janitors, Kitchen Assistants/Drivers, Lead Line Cook) and delegate tasks.
• Lead staff meetings, provide feedback, and ensure clear communication.
• Support cooking and food prep to maintain efficiency and quality.
• Maintain welcoming guest environment and respond to feedback to improve service.
• Collaborate with Executive Chef on strategies to enhance guest experience and loyalty.
• Develop and manage café budget, monitor expenses, and optimize profitability.
• Coordinate menu development with seasonal, locally sourced ingredients; ensure quality and presentation.
• Oversee contract fulfillment and ensure meals meet nutritional and quantity specifications.
• Ensure timely submission of menus, invoices, and compliance documentation.

Conocimientos

Leadership

Budget management

Team management

Customer service

Food safety

Menu development

Operational leadership

Communication

Educación

Bachelor's degree in Hospitality Management

Bachelor's degree in Business Administration

Master's degree (preferred)

Descripción del empleo

The Campaign Against Hunger Inc. operates Beach Dunes and Eats Café, seeking an Operations Manager to lead daily cafe operations, supervise a diverse team, maintain high food standards, and drive guest satisfaction.

You will partner with the Executive Chef on menu development and implement strategies to boost loyalty and efficiency. Responsibilities include financial oversight, contract management, staff training, and ensuring compliance with health and safety standards across on-site kitchen