Café Operations Leader

East Side Enterprise; Warwick (RI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Company Matching 401(k) Plan

Flexible Spending Accounts

Tuition Reimbursement

Paid Time Off

Job summary

Corner Market Café is seeking a hands-on Café Operations Manager to lead daily operations, coach a frontline team, and ensure exceptional guest experiences. The role emphasizes visible leadership, high standards for service, product quality, cleanliness, and safety across all shifts.

You will balance people leadership with operational duties, manage scheduling and inventory, and partner with district leadership to achieve cafe goals.

Qualifications

• High school diploma or equivalent is preferred.
• Previous supervisory or management experience in a café, restaurant, convenience retail, hospitality, or customer service environment is preferred.
• Ability to pass a criminal background check and drug screening.
• ServSafe certification or the ability to obtain certification.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Ability to make decisions, prioritize tasks, and solve problems independently.

Responsibilities

• Recruit, interview, train, and retain team members who provide excellent customer service.
• Establish clear expectations and hold employees accountable to company standards.
• Coach employees through performance, service, and operational opportunities.
• Recognize team members and create an environment where employees feel valued and supported.
• Build effective communication and teamwork throughout the café.
• Lead by example through professionalism, urgency, reliability, and a positive attitude.
• Direct daily café activities to ensure efficient and consistent operations.
• Manage employee scheduling, staffing levels, labor, and daily coverage.
• Monitor inventory and ensure appropriate product availability.
• Maintain standards for food preparation, product quality, cleanliness, and sanitation.
• Follow and enforce food safety and workplace safety procedures.
• Monitor cash handling and register procedures.
• Identify opportunities to reduce waste, shrink, and other controllable expenses.
• Complete required reports, administrative responsibilities, and operational documentation accurately and on time.
• Ensure the café is properly prepared for opening, operating efficiently, and closed according to company standards.

Skills

Leadership

Communication

Interpersonal skills

Decision making

Problem solving

Team management

ServSafe certification

Education

High school diploma or equivalent

Job description

Corner Market Café is seeking a hands-on Café Operations Manager to lead daily operations, coach a frontline team, and ensure exceptional guest experiences. The role emphasizes visible leadership, high standards for service, product quality, cleanliness, and safety across all shifts.

You will balance people leadership with operational duties, manage scheduling and inventory, and partner with district leadership to achieve cafe goals.