Cafe Operations Leader — Elevate Service & Profitability

Macy's; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

401(k) match

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Macy's Starbucks cafe inside Macy's in Phoenix is seeking a Daily Operations Leader to oversee daily cafe operations, ensure safety and quality, and deliver the Starbucks Experience. You will coach baristas, manage inventory, and partner with store leadership to meet sales and cost targets.

This role requires ServSafe certification, physical stamina, and a flexible schedule including evenings and holidays. You will model brand standards, maintain a welcoming cafe environment, and guide a team to

Qualifications

• High School diploma or equivalent; retail, food service, or customer service experience preferred.
• ServSafe certification or food handler permit as required by state or local health department.
• Ability to perform physical tasks: heavy lifting, standing for extended periods, reaching, kneeling, crouching, climbing ladders, with capacity to lift at least 30 lbs; close vision, color vision, and depth perception.
• Flexible schedule, including days, evenings, weekends, and holidays as needed.

Responsibilities

• Lead daily cafe operations, ensuring compliance with Starbucks, Macy's Foods Division, and Health Department standards for safety, sanitation, and product quality.
• Deliver an exceptional customer experience by modeling Starbucks' customer connection standards and Macy's selling behaviors.
• Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development.
• Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments to meet customer requests.
• Monitor labor productivity to balance customer service needs with cost control.
• Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.
• Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.
• Oversee cash handling and point-of-sale operations in compliance with Macy's and Starbucks policies.
• Maintain a clean, professional, and welcoming cafe environment, serving as a role model for grooming, communication, and workplace conduct.
• Partner with store leadership and Starbucks Division Managers to ensure operational excellence and resolve customer concerns promptly.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.
• Perform additional duties as assigned in support of store operations.

Skills

Customer service

Leadership

Training & development

Sales mindset

Education

High School diploma or equivalent

Tools

ServSafe certification

Job description

Macy's Starbucks cafe inside Macy's in Phoenix is seeking a Daily Operations Leader to oversee daily cafe operations, ensure safety and quality, and deliver the Starbucks Experience. You will coach baristas, manage inventory, and partner with store leadership to meet sales and cost targets.

This role requires ServSafe certification, physical stamina, and a flexible schedule including evenings and holidays. You will model brand standards, maintain a welcoming cafe environment, and guide a team to