Cafe General Manager: Lead Teams, Elevate Guest Experience

Ziggi’s Coffee, LLC; Carthage (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

Ziggi’s Coffee, LLC in Carthage, MO seeks a General Manager to lead all store operations, drive guest experience, and foster a positive team culture. You will set the tone for store culture, motivate staff, and ensure excellence across shifts.

The role emphasizes coaching, scheduling, inventory control, and adherence to brand standards while developing future leaders and maintaining food safety and quality.

Qualifications

• 1–2 years of leadership in a coffee shop, café, or fast-paced hospitality.
• Strong knowledge of coffee service operations, drinks, and guest experience.
• Proven ability to coach and develop teams.
• Experience managing labor goals, scheduling, and inventory.
• Excellent communication under pressure and in team settings.
• Passion for positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Team coaching

Labor scheduling

Communication

Culture & growth

Job description

Ziggi’s Coffee, LLC in Carthage, MO seeks a General Manager to lead all store operations, drive guest experience, and foster a positive team culture. You will set the tone for store culture, motivate staff, and ensure excellence across shifts.

The role emphasizes coaching, scheduling, inventory control, and adherence to brand standards while developing future leaders and maintaining food safety and quality.