Store Leader: Elevate Guest Experience & Team Growth

Ziggi’s Coffee, LLC; Loma Linda (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Ziggi’s Coffee in Missouri is seeking a hands-on General Manager to lead store operations, coach the team, and uphold service standards. You will set the tone for store culture and ensure a welcoming space for customers and staff.

This role requires strong leadership, scheduling, inventory, and communication skills, with a focus on growth and developing future leaders while maintaining quality and guest satisfaction.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Drink preparation

Guest experience standards

Team leadership

Coaching

Labor scheduling

Inventory management

Communication under pressure

Team culture

Mentoring

Job description

Ziggi’s Coffee in Missouri is seeking a hands-on General Manager to lead store operations, coach the team, and uphold service standards. You will set the tone for store culture and ensure a welcoming space for customers and staff.

This role requires strong leadership, scheduling, inventory, and communication skills, with a focus on growth and developing future leaders while maintaining quality and guest satisfaction.