Shift Leader & Guest Experience Champion

Ziggi’s Coffee, LLC; Carthage, Northern (MO, KY); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Ziggi’s Coffee in Carthage, MO is seeking an Assistant Manager to support the General Manager in delivering an exceptional guest experience. You will help run daily operations, coach the team, and uphold brand standards.

As a proactive leader, you’ll foster a positive, inclusive store culture, oversee training, and step into leadership on shift. This role emphasizes reliability, communication, and hands-on involvement in all store activities.

Qualifications

• Leadership experience in a fast-paced cafe environment is preferred.
• Strong understanding of daily store operations and drink quality standards.
• Able to lead by example, provide feedback, and adapt as needed.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Assist the General Manager in leading the team and maintaining daily operations.
• Support onboarding and ongoing training for new and existing staff.
• Foster a safe, inclusive work environment focused on guest experience and team wellbeing.
• Communicate clearly with the GM, owners, and teammates on shift.
• Handle administrative duties like inventory ordering, deposits, and invoicing.

Skills

Leadership

Operations

Lead by example

Interpersonal skills

Reliability

Training onboarding

Job description

Ziggi’s Coffee in Carthage, MO is seeking an Assistant Manager to support the General Manager in delivering an exceptional guest experience. You will help run daily operations, coach the team, and uphold brand standards.

As a proactive leader, you’ll foster a positive, inclusive store culture, oversee training, and step into leadership on shift. This role emphasizes reliability, communication, and hands-on involvement in all store activities.