Cafe Experience Advocate & Digital Banking Guide

Capital One Group; Delray Beach (FL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Flexible Spending Accounts

Life Insurance

Disability Insurance

Paid Time Off

Education Assistance

401(k) Matching up to 7.5%

Parental Leave

Mental Health support

Back-up Child/Elder Care

Threads apparel

Custom beverage while working

Job summary

Capital One is seeking a Café Ambassador in Delray Beach, FL to serve as the face of our mission to change banking for good. You will navigate a vibrant community hub, guiding guests through digital banking and delivering high-end service in a dynamic cafe setting.

This role focuses on human connection over traditional sales, with events, brand stewardship, and a supportive, inclusive culture. You’ll stay agile, move throughout the space, and help strengthen community trust in Capital One.

Qualifications

• 1+ year of Retail, Sales, or Customer Service experience.
• Strong written and verbal communication skills.
• Ability to work a flexible schedule including nights, weekends and holidays.

Responsibilities

• Be a Natural Connector by engaging guests in a high-energy community space.
• Serve as a Brand Advocate, sharing Capital One’s value through conversation, not hard sales.
• Guide customers through the digital ecosystem and mobile tools.
• Host local events promoting financial health within Capital One programs.
• Advocate for customers and resolve issues in line with compliance requirements.
• Foster an inclusive, supportive environment and be a flexible team player.
• Move through the Café to connect with the community and support guest experience flow.

Skills

Retail experience

Customer service

Communication skills

Education

High School Diploma, GED, or Equivalent Certification

Tools

G-Suite

Job description

Capital One is seeking a Café Ambassador in Delray Beach, FL to serve as the face of our mission to change banking for good. You will navigate a vibrant community hub, guiding guests through digital banking and delivering high-end service in a dynamic cafe setting.

This role focuses on human connection over traditional sales, with events, brand stewardship, and a supportive, inclusive culture. You’ll stay agile, move throughout the space, and help strengthen community trust in Capital One.