Café Ambassador: Digital Banking Guide & Community Host

Capital One Group; Miami Beach (FL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Day 1 medical/dental/vision

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Parental Leave

Job summary

Capital One seeks a Café Ambassador for its Miami Beach Café. You’ll be the face of the brand, guiding guests through digital banking tools in a vibrant community hub, not a traditional teller position.

You’ll build relationships, share product value, and engage with local events to promote financial health. The role focuses on guest experience over sales quotas, with a flexible schedule and a strong emphasis on service mindset and collaboration.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate’s degree.
• 2+ years of banking experience.
• 2+ years of Retail or Customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Responsibilities

• Be a Natural Connector by engaging with guests in a high-energy environment.
• Serve as a Brand Advocate, sharing Capital One’s products through conversation.
• Guide customers through our digital ecosystem and mobile tools.
• Host and support local events promoting financial health and community impact.
• Advocate for customers, resolve issues, and assist with escalations as needed.

Skills

Retail Experience

Customer Service

Sales

Education

High School Diploma, GED, or Equivalent Certification

Tools

G-Suite

Job description

Capital One seeks a Café Ambassador for its Miami Beach Café. You’ll be the face of the brand, guiding guests through digital banking tools in a vibrant community hub, not a traditional teller position.

You’ll build relationships, share product value, and engage with local events to promote financial health. The role focuses on guest experience over sales quotas, with a flexible schedule and a strong emphasis on service mindset and collaboration.