Café Ambassador: Digital Banking Guide & Community Advocate

Capital One; Dallas (TX); On-site; USD 48,000 - 55,000; Part time

Benefits offered by this job

Medical benefits

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off Education Assistance

401(k) matching

Paid Parental Leave

Mental Health support

Care support

Job summary

Capital One Uptown Dallas is hiring a Part-Time Café Ambassador to be the face of our mission in a vibrant community hub. You’ll guide guests through our digital banking ecosystem and support a high-energy, inclusive environment.

This role is not a barista position; you’ll focus on relationship-building, brand advocacy, and problem-solving within regulatory guidelines. Flexible schedule includes weekends and holidays. Dallas, TX compensation reflects local pay.

Qualifications

• High school diploma, GED, or equivalent certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• Associate degree preferred.
• Proficient in G-Suite and comfortable learning digital tools.

Responsibilities

• Be a Natural Connector: engage guests in a high-energy community space.
• Serve as a Brand Advocate: discuss Capital One’s products through conversation.
• Guide customers through our digital ecosystem and mobile tools.
• Host local events to promote financial health within compliance.
• Advocate for customers, resolve issues, and de-escalate when needed.
• Foster an inclusive, flexible, and adaptable team environment.
• Move throughout the café to support guest experience throughout the day.

Skills

Customer Service

Adaptability

Education

High School Diploma or GED

Associates Degree

Tools

G-Suite

Job description

Capital One Uptown Dallas is hiring a Part-Time Café Ambassador to be the face of our mission in a vibrant community hub. You’ll guide guests through our digital banking ecosystem and support a high-energy, inclusive environment.

This role is not a barista position; you’ll focus on relationship-building, brand advocacy, and problem-solving within regulatory guidelines. Flexible schedule includes weekends and holidays. Dallas, TX compensation reflects local pay.