CAC & DEERS ID Card Specialist — RAPIDS Expert

Magellan Federal; Millington (TN); On-site; USD 21,000 - 30,000; Part time

Job summary

Magellan Federal seeks a Part Time ID Card Specialist in Millington, TN to provide professional ICA support at DEERS/RAPIDS sites. You will verify eligibility, issue DoD IDs, and handle DEERS updates while assisting customers with entitlements and certifications.

Responsibilities include operating RAPIDS, processing CACs, and performing PIN resets and PKI updates. A US citizen with clear NACLC is required for security compliance.

Qualifications

• High School diploma or equivalent is required.
• 1+ years’ experience in a Customer Service environment.
• HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation is preferred.
• Substitutions for HR background can be from similar experience in private sector or other Federal Agency.
• Proficient in both oral and written communication to explain complex actions regarding military entitlements, allowances and collections.
• Working knowledge of Microsoft Office products (Word, Excel, Power Point) and standard office equipment.
• U.S. citizenship and favorable adjudication of Tier 3 (NACLC) security investigation required.

Responsibilities

• Provides professional military personnel support services for ID Card Administration (ICA) at DEERS/RAPIDS sites.
• Delivers ID Card services to active duty, retirees, dependents, and verified contractors.
• Verifies identity and eligibility as a Verifying Official (VO) on DEERS/RAPIDS terminals.
• Issues and controls DoD Identification Cards and performs DEERS updates.
• Operates RAPIDS hardware, processes CACs, and answers questions about eligibility and DEERS.
• Performs DEERS enrollment and updates, PIN resets, PKI certificate updates, and related ICA services.
• May be certified as Site Security Manager (SSM) for CAC materials.
• Maintains RAPIDS equipment and performs User Maintenance.

Skills

Customer service

Communication skills

Office software

Education

High School diploma

Tools

Microsoft Office

Job description

Magellan Federal seeks a Part Time ID Card Specialist in Millington, TN to provide professional ICA support at DEERS/RAPIDS sites. You will verify eligibility, issue DoD IDs, and handle DEERS updates while assisting customers with entitlements and certifications.

Responsibilities include operating RAPIDS, processing CACs, and performing PIN resets and PKI updates. A US citizen with clear NACLC is required for security compliance.