CAC & ID Card Specialist — RAPIDS Verifier (Part-Time)

Strategic Resources, Inc. (SRI); Columbus (GA); On-site; USD 18,000 - 28,000; Part time

Job summary

Strategic Resources, Inc. (SRI) seeks a Verifying Official ID Card Operator - DEERS/RAPIDS to support the U.S. Army and affiliated personnel, retirees, and eligible dependents. The role emphasizes accuracy, customer service, and RAPIDS certification within a part-time on-call schedule.

Responsibilities include processing ID cards and CACs, maintaining DEERS/RAPIDS, verifying eligibility, and documenting entitlements per AFI 36-3026(I). Local candidates in Columbus, GA area are preferred.

Qualifications

• Minimum 1 year of customer service experience
• Ability to work at an accelerated pace
• Pass a favorable background check and security investigation
• Proficient in English (written and oral)
• Proficient with Microsoft Office suite and Adobe Acrobat
• Must complete RAPIDS certification within seven business days of hire
• Type 25 words per minute
• Previous CAC or similar government contract experience is a plus
• Familiarity with the military is desirable

Responsibilities

• Control and issue identification cards and Geneva Convention Cards to military members and eligible recipients
• Screen individuals for permission to visit
• Brief customers on policies and procedures
• Maintain DEERS and RAPIDS systems
• Perform ID card and CAC issuance tasks including verification of eligibility
• Issue memorandums for use of Commissary and Post Exchange and government IDs
• Perform routine maintenance on computers and printers
• Prepare weekly and monthly activity reports

Skills

Customer service

Attention to detail

Rapids certification

Typing speed 25 wpm

English proficiency

Tools

Microsoft Office (Word/Excel/Access/PowerPoint/Outlook)

Adobe Acrobat

Internet Explorer

Job description

Strategic Resources, Inc. (SRI) seeks a Verifying Official ID Card Operator - DEERS/RAPIDS to support the U.S. Army and affiliated personnel, retirees, and eligible dependents. The role emphasizes accuracy, customer service, and RAPIDS certification within a part-time on-call schedule.

Responsibilities include processing ID cards and CACs, maintaining DEERS/RAPIDS, verifying eligibility, and documenting entitlements per AFI 36-3026(I). Local candidates in Columbus, GA area are preferred.