RAPIDS ID Card Specialist — CAC & DEERS Expert

Magellan Federal; San Diego (CA); On-site; USD 38,000 - 60,000; Full time

Job summary

Magellan Health, Inc. seeks an ID Card Specialist (Personnel Assistant II) to support Navy DEERS/RAPIDS programs in San Diego, CA. The role involves issuing DoD Identification Cards, verifying eligibility, and assisting customers at RAPIDS workstations.

The candidate must have a High School diploma, 1+ year in customer service, and be a U.S. citizen with a favorable NACLC background check. DMDC certification and security responsibilities are required.

Qualifications

• High School diploma or equivalent is required.
• 1+ years’ experience in a Customer Service environment is required.
• HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation is preferred.
• Substitutions for HR background can be from similar experience in private sector or Federal Agency.

Responsibilities

• Provides professional military personnel support services to DEERS/RAPIDS sites.
• Serves as ID Card/CAC customer service specialist trained and certified by DMDC.
• Performs as a Verifying Official on DEERS/RAPIDS terminal and ensures data accuracy.

Skills

Customer service

MS Office

Communication

Education

High School diploma or equivalent

Job description

Magellan Health, Inc. seeks an ID Card Specialist (Personnel Assistant II) to support Navy DEERS/RAPIDS programs in San Diego, CA. The role involves issuing DoD Identification Cards, verifying eligibility, and assisting customers at RAPIDS workstations.

The candidate must have a High School diploma, 1+ year in customer service, and be a U.S. citizen with a favorable NACLC background check. DMDC certification and security responsibilities are required.