DEERS/RAPIDS ID Card Specialist

D2-Government-Solutions; Virginia Beach (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

D2 Government Solutions is seeking motivated and detail-oriented DEERS/RAPIDS ID Card professionals to support CAC and ID card operations at our Little Creek location. The PAII provides administrative, personnel, and customer service support for customers requiring CACs and Uniformed Services IDs.

This role requires professionalism, accuracy, strong customer service skills, and strict adherence to government procedures while safeguarding sensitive information.

Qualifications

• Experience in personnel administration or customer service preferred.
• Familiarity with DEERS, RAPIDS, and DoD ID card systems preferred.
• Strong attention to detail and ability to follow procedures.
• Basic computer proficiency including data entry and email.

Responsibilities

• Deliver professional, courteous customer service to military personnel, dependents, retirees, government civilians, contractors, and others.
• Assist customers with CAC and Uniformed Services ID card services per DoD policy.
• Review identification documents and verify eligibility prior to processing.
• Enter and maintain customer data in DEERS/RAPIDS and approved systems.
• Support issuance, renewal, replacement, and termination of ID cards.
• Keep accurate records of card issuance, transactions, and appointments.
• Protect PII and ensure compliance with security and privacy rules.
• Assist with scheduling, intake, validation, queue management, and front-desk tasks.
• Provide basic troubleshooting for workstations, printers, and card stock.
• Report equipment issues and supply needs to supervisors.
• Follow facility, security, privacy, and records-management procedures.
• Perform additional administrative and personnel support duties as assigned.

Skills

Customer service

Attention to detail

Verbal communication

Data entry

Education

High School Diploma or GED

Tools

DEERS/RAPIDS systems

DoD ID card systems

Microsoft Office

Job description

D2 Government Solutions is seeking motivated and detail-oriented DEERS/RAPIDS ID Card professionals to support CAC and ID card operations at our Little Creek location. The PAII provides administrative, personnel, and customer service support for customers requiring CACs and Uniformed Services IDs.

This role requires professionalism, accuracy, strong customer service skills, and strict adherence to government procedures while safeguarding sensitive information.