Business Process Quality Consultant

Insight Global; New Bremen (OH); On-site; USD 90,000 - 115,000; Full time

Job summary

Insight Global is seeking a Process Manager to develop and implement end-to-end internal processes supporting new product delivery and lifecycle management. You will ensure clear ownership across functions, draft and validate workflows, and coordinate across engineering, sales, and marketing teams.

The role involves stakeholder interviews, data analysis, and readiness support for early adopters, with a focus on documentation using MS Word and Visio.

Qualifications

• 5-7 years related experience.
• Bachelor’s degree in Business, Engineering, Operations or related field; non-degree considered with 12+ years experience.
• Willingness to travel (6-20%) and occasional overnight stays.
• Must be able to drive own vehicle for work (<20% per week) and travel between locations.
• Lean, Six Sigma, or process-improvement certification is a plus.
• Experience supporting cross-functional teams and customer-facing deliverables.

Responsibilities

• Develop and implement end-to-end internal processes for new product delivery and support lifecycles.
• Define, align, and own process ownership with clear accountability across functions.
• Draft, validate, and finalize processes to bring new delivery services to market.
• Coordinate process-related information among engineering, sales, marketing, delivery, and support teams.
• Conduct stakeholder interviews and analyze data to identify current processes.
• Support readiness for early adopters and optimize procedures based on feedback.
• Facilitate process review sessions to drive adoption of new workflows.
• Create clear documentation for customers and internal teams using MS Word and Visio.
• Prepare processes for North American release with aim to expand globally.
• Present insights and strategic plans to leadership.

Skills

Process consulting

Operations

Cross-functional programs

Communication

Documentation

Analytical thinking

Problem-solving

Customer-facing

NPI / go-to-market

Lean Six Sigma

Influence without authority

Process scaling

Education

Bachelor’s degree (Business, Engineering, Operations)

High school diploma or GED + 12+ years experience

Tools

MS Word

Visio

CRM

ERP

Job description

Job Description

• Develop and implement the creation of end-to-end internal processes supporting new product delivery and support lifecycles.
• Ensure processes are clearly defined, aligned across functions, and structured into appropriate lanes with clear ownership and accountability.
• Draft, validate, and finalize processes to enable new delivery services to market.
• Coordinate process-related information among engineering, sales, marketing, delivery, and support teams.
• Conduct stakeholder interviews and perform data analysis to identify current processes.
• Support readiness for early adopters and optimize procedures based on practical implementation and feedback.
• Facilitate process review sessions to promote effective adoption of new workflows.
• Create clear, high-quality documentation for both customers and internal teams using MS Word, Visio, and similar tools.
• Prepare processes for release in North America with the aim of expanding the services globally.
• Present process insights, suggestions, and strategic plans with leadership

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5-7 years related experience
• Bachelor’s degree (Business, Engineering, Operations)
• Non-degree considered if 12+ years of related experience along with a high school diploma or GED
• Frequent travel (6-20%)
• Frequent overnight stays (6-20%)
• Job requires employee to drive a personal vehicle to conduct company business < 20% per week (8 hours) and/or travel locally between company locations during scheduled workday Plusses:
  • At least 5 years of experience in process consulting, operations, or cross-functional program roles.
  • Strong oral, written, and presentation communication skills.
  • Demonstrated ability to create high-quality documentation using MS Word, Visio, or similar tools.
  • Experience working in cross-functional environments aligning roles and responsibilities.
  • Good analytical and problem-solving skills. Experience supporting customer-facing teams or deliverables.
  • Experience in high-technology, automation, or engineering-driven environments. Experience supporting new product introduction (NPI) or go-to-market initiatives.
  • Lean, Six Sigma, or process improvement certification.
  • Experience scaling processes across regions or global organizations.
  • Ability to influence without authority and drive organizational alignment.
  • Familiarity with CRM, ERP, or workflow tools.