Business Process Design Strategist

Global Partners LP; Newton (MA); On-site; USD 136,200 - 204,200; Full time

Benefits offered by this job

Competitive salaries

Health & Wellness benefits

401k Retirement plan

Tuition reimbursement after 6 months

Job summary

Global Partners LP in Newton, MA, is looking for an experienced Business Process Leader to enhance operational efficiency. Candidates should have over 10 years of experience in business process design with strong skills in documentation and analysis.

The role involves partnering with business leaders, using modern tools for process modeling, and being a trusted advisor across all levels. The position also offers strong career development opportunities and a competitive pay range.

Qualifications

• 10+ years of experience in business process design or operational excellence.
• Demonstrated experience documenting complex business processes and creating process maps.
• Experience identifying process improvement and automation opportunities.

Responsibilities

• Partner with business leaders to document end-to-end business processes.
• Identify inefficiencies and recommend priority for improvement.
• Utilize modern process design tools for documentation.

Skills

Critical thinking

Business acumen

Automation platforms

Analytical skills

Communication skills

Facilitation skills

Education

Bachelor's degree in Business, Operations, Engineering, or related field

Tools

Visio

Lucidchart

Job description

Your Role, Your Impact

Business Process Design & Documentation

• Partner with business leaders and subject matter experts to understand and document end-to-end business processes across multiple business functions.
• Develop current-state and future-state process maps, workflows, value stream maps, and supporting documentation.
• Help establish standardized documentation and process governance practices.

Process Analysis & Improvement

• Analyze business processes to identify inefficiencies, root causes, bottlenecks, and opportunities for improvement.
• Identify, quantify and recommend priority of high-value opportunities.
• Recommend practical and scalable process improvements as well as automation opportunities that provide measurable operational efficiency.
• Partner with business stakeholders to understand challenges before recommending solutions.

Technology & Automation

• Utilize Visio, Lucidchart, and similar process modeling tools to create clear business process documentation.
• Leverage AI-enabled process design, analysis, and documentation tools to accelerate discovery, redesign, and ongoing performance measurement - reducing manual effort and shortening time-to-value.
• Support identification of automation opportunities that reduce manual effort and improve business operations.
• Stay current with evolving process technology, AI tooling, and automation capabilities, and bring those innovations to Global's transformation work and strategic business priorities.

Cross-Functional Collaboration

• Facilitate discussions with business teams to gather process knowledge and build trusted relationships.
• Work collaboratively across business units to understand how processes connect throughout the organization.
• Support business stakeholders through process documentation and continuous improvement initiatives.

Qualifications

• Sharp critical thinker with strong business acumen – breaks down complex, ambiguous problems, identifies root causes, evaluates trade-offs, and connects process design to strategic, operational, and financial outcomes.
• Technology-forward process leader – uses modern process design tools, AI-enabled analysis and documentation capabilities, automation platforms, and process mining technologies to accelerate value realization and reduce time-to-impact.
• Natural enterprise leader and trusted partner – builds credibility across all levels, aligns stakeholders, navigates organizational complexity, and drives outcomes through expertise, judgment, and earned authority.
• Outstanding communicator and facilitator – synthesizes complex cross-functional information into clear, executive-ready insights and leads working sessions and decision-making forums with confidence.
• Results-oriented, structured, and proactive – brings order, discipline, ownership, resilience, and follow-through to fast-moving, ambiguous environments while identifying connections and alignment opportunities across initiatives.

Required

• 10+ years of experience in business process design, operational excellence, or continuous improvement.
• Bachelor's degree in Business, Operations, Engineering, Information Systems, or a related field.
• Demonstrated experience documenting complex business processes and creating process maps.
• Strong proficiency with Visio, Lucidchart, or similar process modeling tools.
• Experience developing value stream maps, workflows, and process documentation.
• Strong analytical, facilitation, and communication skills.
• Experience in identifying process improvement and automation opportunities.
• Comfortable using AI-enabled tools to improve business processes and documentation.

Certifications (one or more required)

• Certified Business Process Professional (CBPP)
• Lean Six Sigma Black Belt
• Equivalent enterprise process discipline certification

Preferred Certifications

• Prosci Change Management Practitioner or CCMP
• SAFe Lean Portfolio Management or equivalent transformation governance certification
• Experience in supply chain, logistics, manufacturing, energy, or fuel distribution

Pay Range

Pay Range $136,200.00 - $204,200.00. The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors.

Benefits

• Competitive Pay – We offer competitive salaries and opportunities for growth within.
• Health & Wellness – Medical, Dental, Vision and Life Insurance. Along with additional wellness support.
• Retirement – 401k and a match component. We also provide tuition reimbursement after 6 months of service.
• Professional Development – We value lifelong learning and have many internal development programs and access to other on-demand learning for continued career growth.

Equal Opportunity Statement

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-747-9675 or 781-7GP-WORK.