Business Process Design Strategist

Global Partners LP; Auburndale (MA); On-site; USD 136,200 - 204,200; Full time

Benefits offered by this job

Health & Wellness benefits

401(k) with company match

Tuition reimbursement after 6 months

Professional development opportunities

Job summary

Global Partners LP is seeking a hands-on Business Process Design Strategist to document, analyze, and improve end-to-end processes that power our business. You will partner with senior leaders and project teams to understand current workflows, identify opportunities for improvement and automation, and develop clear process documentation that supports operational excellence.

In this role you will create current-state and future-state maps, value-stream analyses, and governance practices.

Qualifications

• 10+ years of experience in business process design or continuous improvement.
• Bachelor's degree in Business, Operations, Engineering, IS, or related field.
• Proficient with Visio or Lucidchart and process modeling.
• Experience documenting complex processes and creating process maps.
• Certifications: CBPP, Lean Six Sigma Black Belt, or equivalents.
• Experience using AI-enabled tools to improve processes and documentation.

Responsibilities

• Document end-to-end business processes with business leaders and SMEs.
• Create current-state and future-state maps, workflows, and value streams.
• Establish standardized documentation and process governance practices.
• Analyze processes to identify inefficiencies, root causes, bottlenecks, and opportunities for improvement.
• Identify, quantify, and recommend priority high-value opportunities.
• Recommend scalable process improvements and automation opportunities and partner with stakeholders.
• Utilize Visio and Lucidchart for clear process documentation; leverage AI-enabled tooling to accelerate redesign and measurement.
• Stay current with evolving process tech, AI tooling, and automation capabilities.
• Collaborate across units to understand process connections and support continuous improvement initiatives.
• Facilitate discussions and working sessions to gather process knowledge and build relationships.

Skills

Analytical thinking

Facilitation

Communication

Process design

Automation awareness

AI-enabled tools

Education

Bachelor's degree in Business/Operations/Engineering/IS

CBPP certification

Lean Six Sigma Black Belt

Tools

Visio

Lucidchart

Process mining tools

Job description

Global Partners is seeking a hands‑on Business Process Design Strategist to document, analyze and improve the end‑to‑end processes that power our business. The role partners with senior leaders, transformation program owners, project and business teams to understand current workflows, identify opportunities for improvement and automation, and develop clear, connected process documentation that supports operational excellence.

Your Role, Your Impact

Business Process Design & Documentation

• Partner with business leaders and subject‑matter experts to understand and document end‑to‑end business processes across multiple functions.
• Develop current‑state and future‑state process maps, workflows, value‑stream maps, and supporting documentation.
• Help establish standardized documentation and process governance practices.

Process Analysis & Improvement

• Analyze business processes to identify inefficiencies, root causes, bottlenecks, and opportunities for improvement.
• Identify, quantify, and recommend priority high‑value opportunities.
• Recommend practical, scalable process improvements and automation opportunities that provide measurable operational efficiency.
• Partner with stakeholders to understand challenges before recommending solutions.

Technology & Automation

• Utilize Visio, Lucidchart, and similar process modeling tools to create clear business process documentation.
• Leverage AI‑enabled process design, analysis, and documentation tools to accelerate discovery, redesign, and ongoing performance measurement.
• Support identification of automation opportunities that reduce manual effort and improve business operations.
• Stay current with evolving process technology, AI tooling, and automation capabilities, and bring innovations to transformation work and strategic priorities.

Cross‑Functional Collaboration

• Facilitate discussions with business teams to gather process knowledge and build trusted relationships.
• Work collaboratively across business units to understand how processes connect throughout the organization.
• Support business stakeholders through process documentation and continuous improvement initiatives.

Qualifications

• Sharp critical thinker with strong business acumen—breaks down complex, ambiguous problems, identifies root causes, evaluates trade‑offs, and connects process design to strategic, operational, and financial outcomes.
• Technology‑forward process leader—uses modern process design tools, AI‑enabled analysis and documentation capabilities, automation platforms, and process mining technologies.
• Natural enterprise leader and trusted partner—builds credibility across all levels, aligns stakeholders, navigates complexity, and drives outcomes through expertise and judgment.
• Outstanding communicator and facilitator—synthesizes complex cross‑functional information into clear, executive‑ready insights and leads working sessions and decision‑making forums.
• Results‑oriented, structured, and proactive—brings order, discipline, ownership, resilience, and follow‑through to fast‑moving, ambiguous environments while identifying connections and alignment opportunities across initiatives.

Required

• 10+ years of experience in business process design, operational excellence, or continuous improvement.
• Bachelor's degree in Business, Operations, Engineering, Information Systems, or a related field.
• Demonstrated experience documenting complex business processes and creating process maps.
• Strong proficiency with Visio, Lucidchart, or similar process modeling tools.
• Experience developing value‑stream maps, workflows, and process documentation.
• Strong analytical, facilitation, and communication skills.
• Experience identifying process improvement and automation opportunities.
• Comfortable using AI‑enabled tools to improve business processes and documentation.
• Certifications (one or more required):
  • Certified Business Process Professional (CBPP)
  • Lean Six Sigma Black Belt
  • Equivalent enterprise process discipline certification
• Preferred Certifications:
  • Prosci Change Management Practitioner or CCMP
  • SAFe Lean Portfolio Management or equivalent transformation governance certification
• Experience in supply chain, logistics, manufacturing, energy, or fuel distribution.

Pay Range

$136,200.00 – $204,200.00

Our Commitments to You

• Competitive pay with opportunities for growth.
• Health & Wellness: medical, dental, vision, and life insurance plus additional wellness support.
• 401(k) with company match and tuition reimbursement after 6 months of service.
• Professional development through internal programs and on‑demand learning opportunities.
• Commitment to long‑term success of permanent employees.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781‑747‑9675.