Business Office Representative, Rehab

Jobtailor; Columbia (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor is seeking a dedicated administrative professional in Columbia, SC to coordinate patient scheduling and billing for rehabilitation services. The role focuses on patient intake, benefits verification, and accurate cost estimates while supporting therapists and assessing insurance options.

Responsibilities include managing authorizations, processing claims, and maintaining strong customer service. A background in admissions or billing within healthcare is preferred, along with solid

Qualifications

• High School Diploma or equivalent required.
• Two years of admissions, billing, collections, insurance and/or customer service experience preferred (24 months).
• Basic computer skills required.
• Knowledge of office equipment (fax/copier).
• Proficiency with word processing.
• Proficiency with spreadsheets.
• Experience with database management.
• Able to perform data entry accurately.
• Strong mathematical skills for cost estimates and billing.

Responsibilities

• Coordinates schedules for multiple procedures and rehab specialties.
• Schedules patients to maximize therapist productivity and daily visit volumes.
• Follows up with non-respondent patients to schedule initial visits.
• Verifies patient benefits and educates patients on insurance coverage and financial responsibility.
• Calculates cost estimates and discusses payment options and programs.
• Manages authorizations throughout the plan of care.
• Edits claims for submission and processes payments.
• Answers billing-related questions.
• Triages referrals and ensures correct location and specialty.
• Documents authorizations and attaches to appointments.
• Orders supplies and maintains office cleanliness.
• Submits deposits and accounting information.
• Sorts mail and maintains cash box.
• Trains staff on office guidelines and procedures.
• Answers phones and greets patients; handles voicemails.

Skills

Patient Scheduling

Insurance Verification

Billing and Collections

Data Entry

Customer Service

Education

High School Diploma or equivalent

Tools

Word Processing

Spreadsheets

Database

Data Entry

Office Equipment

Fax Machine

Copier

Job description

• Coordinates schedules for multiple procedures and specialties within rehab


• Schedules patients to maximize therapist productivity and optimizes daily visit volumes


• Follows up with non-respondent patients to schedule initial visits


• Verifies patient benefits and educates patients on insurance coverage and financial responsibility


• Calculates cost estimates and discusses payment options and available programs


• Confirms and maintains service authorizations throughout the plan of care


• Edits patient claims for clean submission and collects and posts payments


• Answers billing-related questions


• Triages therapy referrals based on urgency and screens them for appropriate location and specialty


• Documents authorizations and attaches them to appointments


• Orders supplies, submits invoices and work orders, and maintains office cleanliness


• Submits end-of-day deposits and accounting information


• Sorts and addresses incoming mail and maintains the cash box


• Trains other staff on office guidelines and procedures


• Answers phones and patient voicemails, provides general therapy information, and greets incoming patients


• Performs other duties as assigned

Requirements

• High School Diploma or equivalent or post high school education


• Two (2) years admissions, billing, collections, insurance and/or customer service (24 months)


• Basic computer skills


• Knowledge of office equipment (fax/copier)


• Word Processing


• Spreadsheets


• Database


• Data Entry


• Mathematical Skills

Core Competencies

Demonstrates expertise in scheduling, patient coordination, and billing processes within a rehabilitation setting. Proficient in managing patient authorizations, insurance verification, and financial discussions while ensuring optimal therapist productivity.

Highest-signal resume keywords

• Patient Scheduling


• Insurance Verification


• Billing and Collections


• Data Entry


• Customer Service

ATS Optimization Keywords

Hard Skills

• Mathematical Skills


• Word Processing


• Spreadsheets


• Database Management


• Data Entry

Soft Skills

• Communication


• Organizational Skills


• Team Training

Industry Keywords

• Rehabilitation


• Patient Coordination


• Service Authorizations


• Claims Processing


• Financial Responsibility

Tools & Technologies

• Office Equipment


• Fax Machine


• Copier