Branch Coordinator

Jobtailor; Arizona; On-site; USD 22,000 - 30,000; Full time

Job summary

Jobtailor in Arizona is seeking a healthcare front desk professional to greet patients, answer calls on a multi-line system, and provide information while ensuring accurate data entry and insurance verification.

You will collaborate with branch teams to resolve inquiries, process orders, obtain authorizations, and manage billing processes with attention to compliance and patient satisfaction.

Qualifications

• High School Diploma or equivalent.
• At least one year related work experience.
• English (reading, writing, verbal).
• Intermediate to advanced computer skills.
• Proficient working within multiple systems at once.
• Intermediate level math skills.
• Effective communication in person, on the phone and electronically.

Responsibilities

• Act as first point of contact to patients arriving in person.
• Answer inbound calls from customers on a multi-line phone system.
• Provide information to new and existing patients and troubleshoot common issues.
• Work with the branch team and other departments to resolve and elevate queries or concerns.
• Process new orders, review multiple systems, confirm delivery appointments, verify insurance, obtain equipment authorization, monitor faxes, and perform data entry.
• Gather documentation and information needed to meet insurance guidelines.
• Request health plan authorizations and information electronically or verbally.
• Review new and recurring patient accounts and obtain documentation required to bill health insurance plans.
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box.
• Perform outbound customer satisfaction calls.
• May conduct downloads of recording devices and perform functional tests on respiratory equipment.
• Perform other duties as required.

Skills

Effective communication

Problem solving

Customer service

Education

High School Diploma or equivalent

Tools

Multi-Line Phone System

Electronic Health Records

Billing Software

Job description

• Act as first point of contact to patients arriving in person
• Answer inbound calls from customers on a multi-line phone system
• Provide information to new and existing patients and troubleshoot common issues
• Work with the branch team and other departments to resolve and elevate queries or concerns
• Process new orders, review multiple systems, confirm delivery appointments, verify insurance, obtain equipment authorization, monitor faxes, and perform data entry
• Gather documentation and information needed to meet insurance guidelines
• Request health plan authorizations and information electronically or verbally
• Review new and recurring patient accounts and obtain documentation required to bill health insurance plans
• Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
• Perform outbound customer satisfaction calls
• May conduct downloads of recording devices and perform functional tests on respiratory equipment
• Perform other duties as required

Requirements

• High School Diploma or equivalent
• At least one-year related work experience
• English (reading, writing, verbal)
• Intermediate to advanced computer skills
• Proficient working within multiple systems at once
• Intermediate level math skills
• Effective communication in person, on the phone and electronically
• Preferred: At least two years’ experience in an office environment, healthcare setting or call center
• Preferred: Experience utilizing multi-line phone-system
• Ability to perform physical activities including sitting, walking, standing, kneeling, reaching or stooping
• Occasionally lift, push or pull objects ranging from 10 lbs - 40 lbs

Core Competencies

Demonstrates proficiency in patient interaction, effective communication, and data management within a healthcare environment. Capable of processing orders, verifying insurance, and handling billing information while ensuring compliance with health plan guidelines.

Highest-signal resume keywords

• Patient Interaction
• Multi-Line Phone System
• Data Entry
• Insurance Verification
• Effective Communication

ATS Optimization Keywords

Hard Skills

• Data Entry
• Insurance Verification
• Intermediate Math Skills
• Order Processing
• Documentation Gathering

Soft Skills

• Effective Communication
• Problem Solving
• Customer Service

Industry Keywords

• Healthcare Setting
• Patient Accounts
• Health Plan Authorizations
• Customer Satisfaction

Tools & Technologies

• Multi-Line Phone System
• Electronic Health Records
• Billing Software