Billing/Scheduling Associate II – Orthopedic Surgery

Jobtailor; Creve Coeur (MO); On-site; USD 23,000 - 30,000; Full time

Job summary

Jobtailor in Missouri is seeking a frontline Patient Scheduling Specialist to manage appointment registrations, collect demographics, and verify insurance information. You will liaise with physicians and staff to coordinate urgent or referred scheduling and explain billing steps to patients.

Strong attention to detail and proficiency with Epic EHR and Relatient are important. This full-time on-site role offers steady hours and exposure to a busy medical office environment.

Qualifications

• High school diploma or equivalent.
• 3 years of relevant experience.
• No specific certification/professional license is required.
• A driver's license is not required.

Responsibilities

• Obtain insurance information and counsel patients on financial assistance options.
• Communicate with physicians and clinical staff regarding urgent or referred patient scheduling requests.
• Schedule and register patients by phone or email, including demographic and insurance data collection.
• Review and update new-patient schedules.
• Call patients with appointment reminders and obtain insurance information and referral forms.
• Process internal physician referrals for clinical care.
• Explain billing processes to patients and staff.
• Answer inquiries from patients and third-party payers.
• Assist with basic account maintenance activities.
• Assist patients with insurance questions regarding billing.
• Send reminder cards and perform other scheduling duties.
• Work with Relatient patient reminder system results and contact patients or make scheduling changes.
• Make daily edits and temporary changes to provider scheduling templates based on physician input.
• Perform other duties as assigned.

Skills

Customer Service

Scheduling

Insurance

Epic EHR

Billing Systems

Microsoft Excel

Microsoft Word

Microsoft Office

Demographic Data Collection

Third Party Claims

Education

High School Diploma

Tools

Relatient Patient Reminder System

Job description

• Obtain insurance information and counsel patients on alternative financial assistance options
• Communicate with physicians and clinical staff regarding urgent or referred patient scheduling requests
• Schedule and register patients by phone or email, including demographic and insurance data collection
• Review and update new-patient schedules
• Call patients with appointment reminders and obtain insurance information and referral forms
• Process internal physician referrals for clinical care
• Explain billing processes to patients and staff
• Answer inquiries from patients and third-party payers
• Assist with basic account maintenance activities
• Assist patients with insurance questions regarding billing
• Send reminder cards and perform other scheduling duties
• Work with Relatient patient reminder system results and contact patients or make scheduling changes
• Make daily edits and temporary changes to provider scheduling templates based on physician input
• Perform other duties as assigned

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience
• 3 years of relevant experience
• No specific certification/professional license is required
• A driver's license is not required
• Ability to obtain insurance information and referral forms
• Ability to counsel patients regarding financial assistance and insurance questions
• Ability to schedule and register patients by phone or email
• Billing Systems
• Customer Service
• Epic EHR
• Financial Information
• Insurance
• Medical Office Support
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Scheduling
• Third Party Claims

Core Competencies

Demonstrates expertise in patient scheduling, insurance information acquisition, and financial assistance counseling. Proficient in utilizing billing systems and EHR tools to enhance patient care and administrative efficiency.

Highest-signal resume keywords

• Patient Scheduling
• Insurance Information Acquisition
• Billing Systems
• Epic EHR
• Customer Service

Hard Skills

• Patient Registration
• Insurance Verification
• Financial Assistance Counseling
• Demographic Data Collection
• Appointment Reminders
• Referral Processing
• Account Maintenance
• Scheduling Edits
• Third Party Claims
• Billing Processes

Soft Skills

• Communication
• Interpersonal Skills
• Problem-Solving
• Attention to Detail
• Customer Support

Industry Keywords

• Medical Office Support
• Financial Information
• Insurance

Tools & Technologies

• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Relatient Patient Reminder System