Patient Service Representative I – PRN

Jobtailor; Concord (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Concord, NC is seeking a detail-oriented Patient Access Clerk to support registration and insurance verification within the EHR workflow. You will handle patient check-in, collect demographic and payment information, and ensure HIPAA compliance while delivering excellent service.

Responsibilities include greeting patients, navigating insurance questions, scheduling, and coordinating with physicians and billing staff.

Qualifications

• High School Graduate
• Flexibility to cover Monday–Friday shifts 6:30am–6:00pm and Saturdays when needed
• Ability to work in a high-stress area independently, multitask, and manage interruptions
• Strong attention to detail and accuracy
• Excellent customer service and service recovery skills
• Knowledge of HIPAA and patient privacy
• Basic medical and insurance terminology knowledge
• Knowledge of Medicare, Medicaid, managed care, and commercial payers
• Notary training may be required as appropriate

Responsibilities

• Create the initial electronic health record and prevent duplicate medical records
• Positively identify patients before care delivery in compliance with accrediting-body mandates
• Check in and register patients
• Obtain and verify demographic, guarantor, and insurance information
• Discuss and collect co-pays and other out-of-pocket responsibilities
• Maintain confidentiality of patient information per HIPAA
• Recognize insurance plans and explain financial responsibility
• Refer patients to Financial Advocates when appropriate
• Enforce rules and forms for HIPAA/EMTALA/consent and Medicare notices
• Schedule appointments and coordinate cancellations, reschedules, wait-list, and recalls
• Provide information about test prep, arrival times, and guidelines
• Greet patients and visitors and provide excellent customer service
• Answer and screen telephone calls and take messages
• Assist with transportation, directions, wheelchairs, and interpreter services
• Monitor and work EHR work queues
• Respond to routine requests and emergencies in clerical areas
• Escort patients to units as necessary
• Perform other related duties as required

Skills

HIPAA Compliance

Patient Registration

Insurance Verification

Customer Service Skills

Multitasking Ability

Attention to Detail

Problem-Solving Skills

Interpersonal Skills

Organizational Skills

Independent Thinking

Education

High School Graduate

Tools

EPIC

Microsoft Office

Insurance Verification Tools

Email

Internet Browsers

Job description

• Create the initial electronic health record and prevent duplicate medical records
• Positively identify patients before care delivery in compliance with accrediting-body mandates
• Check in and register patients
• Obtain and verify demographic, guarantor, and insurance information
• Discuss and collect co-pays and other out-of-pocket responsibilities
• Maintain confidentiality of patient personal, financial, and medical-record information in accordance with HIPAA
• Recognize commercial and government insurance plans and explain financial responsibility
• Refer patients to Financial Advocates when appropriate
• Enforce required rules, forms, questions, and signatures for compliance with HIPAA, EMTALA, consent, patient rights, Medicare notices, MSPQ, and ABN requirements
• Schedule appointments and coordinate cancellations, reschedules, wait-list, and recall requests as needed
• Provide information about test preparation, arrival times, medication/food/beverage guidelines, check-in procedures, and directions
• Greet patients and visitors and provide extraordinary customer service
• Answer and screen telephone calls and take messages
• Assist with transportation, directions, wheelchairs, and interpreter services
• Monitor and work assigned electronic health record work queues
• Respond to routine information requests and emergencies in clerical areas
• Escort patients to nursing units or outpatient departments as necessary
• Perform other related duties as required

Requirements

• High School Graduate
• No experience required
• No licensure, registration, and/or certification required
• Flexibility to assist with Monday-Friday shift coverage from 6:30am-6:00pm and, when necessary, Saturdays
• Ability to work in a high-profile, high-stress area independently, multitask, prioritize work, and handle large workloads with interruptions
• Strong attention to detail and accuracy
• Excellent customer service and service recovery skills
• Independent thinking, problem-solving, judgment, and issue triage skills
• Excellent written, verbal, communication, customer service, and interpersonal skills
• Ability to educate patients about insurance coverage and unpaid or potentially unpaid services
• Ability to interact with physicians and staff to resolve patient-care issues
• Ability to collect and manage payments, including cash, and follow cash-handling security procedures
• Strong computer proficiency, including insurance verification/eligibility tools, EPIC, patient liability estimation tools, email, Microsoft Office, internet browsers, and phone technology
• Basic medical and insurance terminology knowledge
• Knowledge of HIPAA-compliant handling of sensitive information and applicable state and federal regulations
• General understanding of Medicare, Medicaid, managed care, and commercial payers
• Knowledge of Medicare, HIPAA, EMTALA rules and regulations and insurance pre-certification updates
• Excellent organizational skills
• Ability to act effectively as a resource to other staff
• Ability to operate necessary equipment, transition between sitting and standing, remain mobile, lift up to 20 lbs. or more occasionally, and push/pull up to 50 lbs. with assistance
• Ability to speak clearly and use fine motor skills for keyboard data entry
• CPR certification may be required based on service location
• Notary training/licensure may be required as appropriate for service line and/or facility
• Preferred: experience with insurance verification/eligibility tools, EPIC, patient liability estimation tools, email, Microsoft Office, internet, and phone technology

Core Competencies

Demonstrates strong attention to detail and accuracy in managing patient information while ensuring compliance with HIPAA and other regulations. Possesses excellent customer service skills and the ability to educate patients about insurance coverage and financial responsibilities.

Highest-signal resume keywords

• HIPAA Compliance
• Patient Registration
• Insurance Verification
• Customer Service Skills
• Multitasking Ability

ATS Optimization Keywords

Hard Skills

• Patient Liability Estimation
• Basic Medical Terminology
• Insurance Knowledge
• Data Entry Skills
• Payment Collection

Soft Skills

• Attention to Detail
• Problem-Solving Skills
• Interpersonal Skills
• Organizational Skills
• Independent Thinking

Certifications & Qualifications

• CPR Certification
• Notary Training

Industry Keywords

• EMTALA
• Medicare
• Medicaid
• Commercial Insurance
• Patient Rights

Tools & Technologies

• EPIC
• Microsoft Office
• Insurance Verification Tools
• Email
• Internet Browsers