Rehab Clerical Aide

Jobtailor; Green Bay (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Jobtailor in Wisconsin is seeking a patient support assistant to assist Licensed Therapy Providers and support the rehabilitation department, including patient registration, scheduling and treatment support under supervision.

The role requires strong communication, customer service, basic computer skills, and the ability to lift up to 50 lbs; BLS certification within 6 months is required. Travel may be required in some cases.

Qualifications

• High School Graduate is required.
• BLS Certification must be obtained within 6 months unless not required by leader.
• Typically requires 1 year of experience in health care, public relations or health care education.
• Demonstrated customer service skills.
• Strong communication and organizational skills.
• Ability to engage people in a warm and positive way.
• Intermediate computer skills, including word processing, spreadsheet software, data entry and keyboarding.
• Must sit, stand, walk, lift, squat, bend, twist, kneel and reach above shoulders throughout the workday.
• Lift up to 50 lbs. from floor to waist; up to 10 lbs. waist to overhead; up to 40 lbs. at waist height; push/pull with 30 lbs.
• Perform a sliding transfer of 150 lbs. with a second person present.
• Functional speech, hearing and sight.
• Ability to wear protective clothing as needed.
• Operate all equipment necessary to perform the job.
• Position may require travel.

Responsibilities

• Support the efficiency of Licensed Therapy Providers and the smooth functioning of the rehabilitation department.
• Perform direct patient contact activities under licensed provider supervision, including patient positioning, transfers, therapeutic modalities, routine exercises, exercise equipment startup, crutch walking and gait training
• Start patient treatments when patients are overlapped and use problem-solving strategies to improve therapist efficiency
• Communicate patient concerns, status changes and treatment responses to therapists
• Perform patient registration, scheduling, cashiering, admitting and follow-up
• Coordinate appointments with other departments or physician offices
• Answer phones, take messages, transfer calls, greet patients, register and schedule patients
• Perform billing, faxing, photocopying, medical-record assembly, and incoming-mail routing
• Review therapy orders in the electronic medical records system and route patients appropriately
• Maintain department files, binders, records and logs
• Process billing/reimbursement forms and department records
• Complete insurance verifications and authorizations; track reauthorizations
• Monitor the therapy environment for patient-experience standards
• Order, stock and organize therapy equipment and supplies
• Stock and dispose of linens; monitor office equipment and troubleshoot minor problems
• Clean and disinfect gym/treatment areas, equipment, tables, wheelchairs, walkers, pool and hydrotherapy unit
• Perform routine maintenance and safety checks and complete work orders

Skills

Customer Service Skills

Strong Communication Skills

Organizational Skills

Intermediate Computer Skills

Data Entry

Education

High School Graduate

Tools

Electronic Medical Records System

Spreadsheet Software

Word Processing Software

Job description

• Support the efficiency of Licensed Therapy Providers and the smooth functioning of the rehabilitation department
• Perform direct patient contact activities under licensed provider supervision, including patient positioning, transfers, therapeutic modalities, routine exercises, exercise equipment startup, crutch walking and gait training
• Start patient treatments when patients are overlapped and use problem-solving strategies to improve therapist efficiency
• Communicate patient concerns, status changes and treatment responses to therapists
• Perform patient registration, scheduling, cashiering, admitting and follow-up
• Coordinate appointments with other departments or physician offices
• Answer phones, take messages, transfer calls, greet patients, register and schedule patients
• Perform billing, faxing, photocopying, medical-record assembly, and incoming-mail routing
• Review therapy orders in the electronic medical records system and route patients appropriately
• Maintain department files, binders, records and logs
• Process billing/reimbursement forms and department records
• Complete insurance verifications and authorizations; track reauthorizations
• Monitor the therapy environment for patient-experience standards
• Order, stock and organize therapy equipment and supplies
• Stock and dispose of linens; monitor office equipment and troubleshoot minor problems
• Clean and disinfect gym/treatment areas, equipment, tables, wheelchairs, walkers, pool and hydrotherapy unit
• Perform routine maintenance and safety checks and complete work orders

Requirements

• High School Graduate
• Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 6 months unless department leader has determined it is not required
• Typically requires 1 year of experience in health care, public relations or health care education
• Demonstrated customer service skills
• Strong communication and organizational skills
• Ability to engage people in a warm and positive way
• Intermediate computer skills, including word processing, spreadsheet software, data entry and keyboarding
• Must sit, stand, walk, lift, squat, bend, twist, kneel and reach above shoulders throughout the workday
• Lift up to 50 lbs. from floor to waist
• Lift up to 10 lbs. from waist to overhead
• Lift and carry up to 40 lbs. at waist height a reasonable distance
• Push/pull with 30 lbs. of force
• Perform a sliding transfer of 150 lbs. with a second person present
• Functional speech, hearing and sight
• Ability to wear protective clothing as needed
• Ability to operate all equipment necessary to perform the job
• Position may require travel

Core Competencies

Demonstrates proficiency in patient support activities, including patient registration, scheduling, and therapeutic modalities, while ensuring compliance with safety and patient experience standards. Possesses strong communication and organizational skills to effectively coordinate with licensed therapy providers and manage departmental operations.

Highest-signal resume keywords

• Basic Life Support (BLS) Certification
• Patient Registration and Scheduling
• Customer Service Skills
• Intermediate Computer Skills
• Therapeutic Modalities Support

Hard Skills

• Patient Positioning
• Therapeutic Modalities
• Exercise Equipment Startup
• Billing and Reimbursement Processing
• Insurance Verification
• Data Entry
• Routine Maintenance
• Safety Checks
• Patient Transfers
• Gait Training

Soft Skills

• Strong Communication Skills
• Organizational Skills
• Customer Service Orientation
• Positive Engagement

Certifications & Qualifications

• Basic Life Support (BLS) Certification

Industry Keywords

• Healthcare
• Rehabilitation
• Patient Care
• Therapy Environment
• Public Relations

Tools & Technologies

• Electronic Medical Records System
• Spreadsheet Software
• Word Processing Software