Patient Service Representative – Orthopaedics

Jobtailor; Hooksett (NH); On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in New Hampshire is seeking a healthcare front desk professional to greet and register patients, verify insurance, and coordinate referrals.

You will schedule referrals, manage prior authorizations, handle payments, and ensure accurate CPT coding while maintaining provider schedules.

This role emphasizes efficient registration processes and continuous improvements to patient care and administrative workflows.

Qualifications

• Experience in health care settings preferred.
• Proficient in MS Office applications.
• Strong communication and customer service skills.

Responsibilities

• Greet and register patients and notify medical staff of their arrival
• Verify current address and insurance status
• Follow company procedures and correct protocols for writing referrals
• Schedule referral appointments with specialists, hospital testing, and lab work
• Complete prior authorization of testing according to insurance requirements
• Check out patients, collect payments, and schedule follow-up or specialty appointments
• Post patient account charges using appropriate diagnostic and CPT coding when required
• Maintain provider schedules and optimize appointment scheduling
• Confirm appointments for the daily schedule
• Assist in developing and implementing systems supporting effective and accurate patient registration
• Recommend improvements to increase efficiency of patient care or administrative functioning

Skills

Communication

Customer Service

Problem-Solving

Education

High School Diploma or Equivalent

Tools

MS Office Proficiency

CPT Coding

Job description

• Greet and register patients and notify medical staff of their arrival


• Verify current address and insurance status


• Follow company procedures and correct protocols for writing referrals


• Schedule referral appointments with specialists, hospital testing, and lab work


• Complete prior authorization of testing according to insurance requirements


• Check out patients, collect payments, and schedule follow-up or specialty appointments


• Post patient account charges using appropriate diagnostic and CPT coding when required


• Maintain provider schedules and optimize appointment scheduling


• Confirm appointments for the daily schedule


• Assist in developing and implementing systems supporting effective and accurate patient registration


• Recommend improvements to increase efficiency of patient care or administrative functioning

Requirements

• High School Diploma or equivalent required


• Previous experience in a health care setting performing similar functions preferred


• Proficient in MS Office

Core Competencies

Demonstrates proficiency in patient registration processes, including appointment scheduling, insurance verification, and referral management. Capable of optimizing administrative functions to enhance patient care efficiency.

Highest-signal resume keywords

• Patient Registration


• Appointment Scheduling


• Insurance Verification


• CPT Coding


• MS Office Proficiency

Hard Skills

• CPT Coding


• Patient Account Management


• Referral Management


• Prior Authorization


• Payment Collection

Soft Skills

• Communication


• Customer Service


• Problem-Solving

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Health Care Setting


• Patient Care


• Administrative Functions


• Efficiency Improvements