Business Intake & Data Integrity Liaison

Husch Blackwell LLP; Clifton (TX); A distancia; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental coverage

Life insurance

Disability insurance

Flexible spending account (FSA)

Descripción de la vacante

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the intake process for new matters and clients. You will lead cross-functional collaboration to move work through systems accurately and on time, ensuring data integrity and open billing status where appropriate.

You will maintain records, provide excellent client service, and stay informed about conflicts, information governance, docketing, and billing processes to strengthen the intake experience across the firm.

Formación

• High School Diploma or GED required; 3-5 years’ relevant experience in a legal or customer service environment preferred.
• Proficiency in Microsoft Office applications, Excel, Outlook, Word, PowerPoint, Microsoft Teams, and EMS required.
• Excellent client and customer service skills.
• Ability to assess the accuracy of data associated with matters and make sound judgments and decisions.
• Knowledge of legal terminology and processes required.

Responsabilidades

• The Business Intake Liaison is responsible for managing the intake process for new work (clients and/or matters) at the firm.
• Lead cross-functional collaboration during the intake process to ensure efficiency, accuracy, and timely completion.
• Ownership of attorney requests for business to be opened in the firm systems.
• Obtain defined secondary information to move a matter to Open for Billing status.
• Evaluate data provided by other areas for accuracy before updating firm systems.
• Research and resolve reports of inaccurate data through completion.
• Own issues arising in downstream areas due to data; resolve to minimize CRM/client impact.
• Manage the business intake process, tracking and following up on outstanding items until resolved.
• Maintain accurate and up-to-date business records in the firm’s database.
• Provide excellent customer service to clients and potential clients.
• Stay informed about conflicts, information governance, docketing, billing, and related processes to strengthen the intake experience.

Conocimientos

Microsoft Office proficiency

Excellent client service

Data accuracy judgment

Legal terminology knowledge

Educación

High School Diploma or GED

Herramientas

EMS

Descripción del empleo

Husch Blackwell LLP is seeking a Business Intake Liaison to manage the intake process for new matters and clients. You will lead cross-functional collaboration to move work through systems accurately and on time, ensuring data integrity and open billing status where appropriate.

You will maintain records, provide excellent client service, and stay informed about conflicts, information governance, docketing, and billing processes to strengthen the intake experience across the firm.