Business Development Center Agent (BDC Agent)

Chevrolet of wesley chapel; Wesley Chapel (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Chevrolet of Wesley Chapel is seeking an energetic BDC Agent to drive sales by connecting with customers, scheduling appointments, and making a world-class first impression of our dealership.

You will answer inbound inquiries, follow up on internet leads, build rapport by phone, text, and email, and keep CRM data accurate while partnering with the sales team to maximize show rates.

Qualifications

• Experience in BDC or call center preferred.
• Strong communication and interpersonal skills.
• Comfortable making outbound calls and handling high volume of interactions.
• Proficient with basic computer tasks and dealership software.

Responsibilities

• Answer inbound sales inquiries and follow up with internet leads in a professional and timely manner.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport with customers over the phone, text, and email.
• Update and maintain accurate customer information in our CRM system.
• Partner with the sales team to maximize appointment show rates and customer satisfaction.

Skills

BDC experience

Communication skills

Telephone skills

CRM software

Organizational skills

Education

High School diploma or equivalent

Tools

CRM system

Job description

Dealership:L0392 Chevrolet of Wesley ChapelBDC Agent / Business Development Center AgentChevrolet of Wesley Chapel\"The Heartbeat of America\"At Chevrolet of Wesley Chapel, we're proud to represent one of America's most iconic automotive brands. As part of the nation's largest automotive retailer, we're committed to delivering exceptional customer experiences and helping our team members build rewarding careers.We're looking for an energetic, customer-focused BDC Agent to help drive our sales team's success by connecting with customers, scheduling appointments, and creating a world-class first impression of our dealership.This is an excellent opportunity for someone with strong communication skills, phone experience, and a passion for helping customers.What You'll DoAnswer inbound sales inquiries and follow up with internet leads in a professional and timely manner.Schedule and confirm appointments for customers interested in purchasing a vehicle.Build rapport with customers over the phone, text, and email.Update and maintain accurate customer information in our CRM system.Partner with the sales team to maximize appointment show rates and customer satisfaction.What You'll BringPrevious BDC, call center, customer service, appointment-setting, sales support, or phone experience preferred.Excellent communication and interpersonal skills.Comfortable making outbound calls and handling a high volume of customer interactions.Strong attention to detail and organizational skills.Basic computer proficiency and the ability to learn dealership software systems.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.