Business Development Center Agent (BDC Agent)

L0341 Tampa Honda; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Lithia & Driveway is seeking a customer-focused BDC Agent in Tampa to drive our sales team’s success by connecting with customers, scheduling appointments, and delivering an outstanding first impression of our dealership.

You will handle inbound inquiries, build rapport across phone, text, and email, and maintain accurate customer data in our CRM, collaborating closely with the sales team to maximize show rates and customer satisfaction.

Qualifications

• Previous phone, call center, BDC, customer service, or appointment-setting experience preferred.
• Excellent communication and interpersonal skills.
• Comfortable making outbound calls and handling a high volume of customer interactions.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and ability to learn dealership software systems.

Responsibilities

• Answer inbound sales inquiries and follow up with internet leads in a professional and timely manner.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport with customers over the phone, text, and email.
• Update and maintain accurate customer information in our CRM system.
• Work closely with the sales team to maximize appointment show rates and customer satisfaction.

Skills

Phone experience

BDC experience

Customer service

Appointment setting

Education

High School diploma or equivalent

Tools

CRM software

Dealership software

Job description

Dealership: L0341 Tampa Honda BDC Agent / Business Development Center Agent Tampa Honda

Join One of the Best Automotive Dealerships in America Tampa Honda is proud to be recognized among the Best Automotive Dealerships to Work For in 2023, 2024, and 2025. We're looking for an energetic, customer-focused BDC Administrator to help drive our sales team's success by connecting with customers, scheduling appointments, and delivering an outstanding first impression of our dealership. This is an ideal opportunity for someone with strong phone experience, excellent communication skills, and a passion for helping customers.

What You'll Do

• Answer inbound sales inquiries and follow up with internet leads in a professional and timely manner.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport with customers over the phone, text, and email.
• Update and maintain accurate customer information in our CRM system.
• Work closely with the sales team to maximize appointment show rates and customer satisfaction.

What You'll Bring

• Previous phone, call center, BDC, customer service, or appointment-setting experience preferred.
• Excellent communication and interpersonal skills.
• Comfortable making outbound calls and handling a high volume of customer interactions.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and ability to learn dealership software systems.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!