Business Development Center Agent (BDC Agent)

Lithia & Driveway; Tampa (FL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Life Insurance

Employee Stock Purchase Plan

Job summary

Tampa Honda, part of Lithia & Driveway, is seeking a BDC Administrator to drive our sales team’s success by connecting with customers, scheduling appointments, and delivering an outstanding first impression of our dealership.

Ideal candidates bring strong phone experience, excellent communication skills, and a passion for helping customers. You will interact via phone, text, and email, supporting our fast-paced automotive sales environment.

Qualifications

• High school diploma or equivalent required.
• Experience in phone-based customer service preferred.
• Ability to learn dealership software and CRM systems.

Responsibilities

• Answer inbound sales inquiries and follow up with internet leads in a professional and timely manner.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport with customers over the phone, text, and email.
• Update and maintain accurate customer information in our CRM system.
• Work closely with the sales team to maximize appointment show rates and customer satisfaction.

Skills

Phone experience

Customer service

Appointment setting

CRM skills

Education

High School diploma or equivalent

Tools

CRM software

Job description

Dealership:L0341 Tampa HondaBDC Agent / Business Development Center AgentTampa HondaJoin One of the Best Automotive Dealerships in AmericaTampa Honda is proud to be recognized among the Best Automotive Dealerships to Work For in 2023, 2024, and 2025.We're looking for an energetic, customer-focused BDC Administrator to help drive our sales team's success by connecting with customers, scheduling appointments, and delivering an outstanding first impression of our dealership.This is an ideal opportunity for someone with strong phone experience, excellent communication skills, and a passion for helping customers.What You'll DoAnswer inbound sales inquiries and follow up with internet leads in a professional and timely manner.Schedule and confirm appointments for customers interested in purchasing a vehicle.Build rapport with customers over the phone, text, and email.Update and maintain accurate customer information in our CRM system.Work closely with the sales team to maximize appointment show rates and customer satisfaction.What You'll BringPrevious phone, call center, BDC, customer service, or appointment-setting experience preferred.Excellent communication and interpersonal skills.Comfortable making outbound calls and handling a high volume of customer interactions.Strong attention to detail and organizational skills.Basic computer proficiency and ability to learn dealership software systems.We offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.