Business Development Center Agent (BDC Agent)

L0392 Chevrolet of Wesley Chapel; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway, including L0392 Chevrolet of Wesley Chapel, is seeking a friendly BDC Agent to handle inbound inquiries, follow up on internet leads, and schedule vehicle appointments. You will build rapport via phone, text, and email while maintaining precise customer records in our CRM system.

Ideal candidates bring BDC/call center experience, excellent communication, and the ability to handle a high volume of customer interactions.

Qualifications

• Experience in BDC/call center or customer service preferred.
• Ability to handle high volume calls.
• Strong communication and interpersonal skills.
• Basic computer proficiency and CRM learning.

Responsibilities

• Answer inbound sales inquiries and follow up with internet leads in a professional and timely manner.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport with customers over the phone, text, and email.
• Update and maintain accurate customer information in our CRM system.
• Partner with the sales team to maximize appointment show rates and customer satisfaction.

Skills

BDC experience

Call center experience

Customer service

Appointment setting

Outbound calling

Communication skills

Detail oriented

CRM software

Education

High school diploma or equivalent

Tools

CRM systems

Dealership software

Job description

Dealership: L0392 Chevrolet of Wesley Chapel BDC Agent / Business Development Center Agent Chevrolet of Wesley Chapel "The Heartbeat of America" At Chevrolet of Wesley Chapel, we're proud to represent one of America's most iconic automotive brands. As part of the nation's largest automotive retailer, we're committed to delivering exceptional customer experiences and helping our team members build rewarding careers.

What You’ll Do

• Answer inbound sales inquiries and follow up with internet leads in a professional and timely manner.
• Schedule and confirm appointments for customers interested in purchasing a vehicle.
• Build rapport with customers over the phone, text, and email.
• Update and maintain accurate customer information in our CRM system.
• Partner with the sales team to maximize appointment show rates and customer satisfaction.

What You’ll Bring

• Previous BDC, call center, customer service, appointment-setting, sales support, or phone experience preferred.
• Excellent communication and interpersonal skills.
• Comfortable making outbound calls and handling a high volume of customer interactions.
• Strong attention to detail and organizational skills.
• Basic computer proficiency and the ability to learn dealership software systems.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!