BDC Administrator-Service

L0815 Sunrise Buick GMC at Wolfchase; Bartlett (TN); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Descripción de la vacante

Sunrise Buick GMC at Wolfchase is hiring for a Sales BDC Administrator to support a high-volume sales department. You will develop relationships, follow up with customers by phone, and maintain accurate CRM data to drive appointments and sales opportunities.

The role emphasizes customer service, multi-channel communication (phone, email, text), and reliable attendance in a fast-paced automotive retail setting. Training and growth opportunities are available within the Lithia & Driveway family.

Formación

• 1+ years of customer service, call center, BDC, or receptionist experience.
• Comfortable speaking with customers by phone, email, and text.
• Reliable attendance and commitment to outstanding customer service.

Responsabilidades

• Develop customer relationships through follow-up to increase appointments, sales, and retention.
• Contact customers by phone to schedule appointments and follow up on sales opportunities.
• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, programs, and promotions.
• Follow up with customers after visits to ensure satisfaction and resolve concerns.

Conocimientos

Customer service

Call center

BDC experience

CRM proficiency

Attendance reliability

Driver's license

Educación

High school diploma

Herramientas

CRM systems

Dealership software

Descripción del empleo

Dealership: L0815 Sunrise Buick GMC at Wolfchase Sunrise of Buick GMC at Wolfchase Now Hiring- Sales BDC Administrators Schedule: Full-time

Why Join Our Team?

Represent Sunrise Chevrolet Buick GMC, a brand known for quality, safety, and customer loyalty. Join a high-volume sales department that values teamwork and customer care. Receive ongoing training and opportunities for career growth within Lithia & Driveway. Work in a supportive environment where you will make an impact every day.

What You'll Do

Develop customer relationships through follow-up to increase appointments, sales, and customer retention. Contact customers by phone to schedule appointments and follow up on sales opportunities. Gather and maintain accurate customer information in the dealership CRM for ongoing communication. Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions. Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalation when needed.

What You'll Bring

• 1+ years of prior customer service, call center, BDC, or receptionist experience.
• Comfortable speaking with customers by phone, email, and text.
• Comfortable using computers and learning dealership software and CRM systems.
• Reliable attendance, and a commitment to providing outstanding customer service.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!