BDC Administrator

L0816 Sunrise Chevrolet Buick GMC at Collierville; Collierville (TN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Sunrise Chevrolet Buick GMC at Collierville in Collierville, TN is hiring a Sales BDC Administrator for a full-time position in a high-volume sales department. The role offers steady pay and growth opportunities within Lithia & Driveway.

You will develop customer relationships, contact customers by phone to schedule appointments, and maintain the dealership CRM for ongoing communication. You will stay informed about inventory, pricing, and promotions to drive opportunities.

Qualifications

• 1+ years of customer service or call center experience.
• Ability to communicate effectively by phone, email and text.
• Proficiency with CRM systems and dealership software.

Responsibilities

• Develop customer relationships through follow-up to increase appointments, sales, and retention.
• Contact customers by phone to schedule appointments and follow up on opportunities.
• Gather and maintain accurate customer information in the CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, manufacturer programs, and promotions.
• Follow up with customers after visits to ensure satisfaction and address issues.

Skills

Customer service

Call center experience

BDC experience

Receptionist experience

Tools

CRM systems

Dealership software

Job description

Dealership: L0816 Sunrise Chevrolet Buick GMC at Collierville Sunrise Chevrolet Buick GMC at Collierville

Now Hiring- Sales BDC Administrators Pay: $15.00 Schedule: Full-time

Why Join Our Team?

Represent Sunrise Chevrolet Buick GMC, a brand known for quality, safety, and customer loyalty. Join a high-volume sales department that values teamwork and customer care. Receive ongoing training and opportunities for career growth within Lithia & Driveway. Work in a supportive environment where you will make an impact every day.

What You'll Do

• Develop customer relationships through follow-up to increase appointments, sales, and customer retention.


• Contact customers by phone to schedule appointments and follow up on sales opportunities.


• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.


• Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.


• Follow up with customers after their visit to ensure satisfaction, resolve concerns, and elevate issues when needed.

What You'll Bring

• 1+ years of prior customer service, call center, BDC, or receptionist experience.


• Comfortable speaking with customers by phone, email, and text.


• Comfortable using computers and learning dealership software and CRM systems.


• Reliable attendance, and a commitment to providing outstanding customer service.


• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay


• Medical, Dental and Vision Plans


• Paid Holidays & PTO


• Short and Long-Term Disability


• Paid Life Insurance


• 401(k) Retirement Plan


• Employee Stock Purchase Plan


• Lithia Learning Center


• Vehicle Purchase Discounts


• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers' needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!