BDC Administrator-Service

Lithia & Driveway; Bartlett (IL); Presencial; USD 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Resumo da oferta

Lithia & Driveway in Bartlett, IL is hiring full-time Sales BDC Administrators to support a high-volume automotive sales team. You will build relationships with customers by phone, email, and text, schedule appointments, and follow up to grow sales and loyalty.

You will maintain accurate customer records in the dealership CRM, stay current on inventory and promotions, and ensure customer satisfaction by resolving concerns and escalating issues as needed.

Qualificações

• 1+ years of customer service, call center, BDC, or receptionist experience.
• Comfortable speaking with customers by phone, email, and text.
• Comfortable using computers and learning dealership software and CRM systems.
• Reliable attendance and commitment to outstanding customer service.

Responsabilidades

• Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
• Contact customers by phone to schedule appointments and follow up on sales opportunities.
• Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
• Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
• Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.

Conhecimentos

Customer service

Phone communication

CRM software

Reliability

Formação académica

High School diploma or equivalent

Ferramentas

CRM systems

Dealership software

Descrição da oferta de emprego

Dealership:L0815 Sunrise Buick GMC at WolfchaseSunrise of Buick GMC at WolfchaseNow Hiring- Sales BDC AdministratorsSchedule: Full-timeWhy Join Our Team?Represent Sunrise Chevrolet Buick GMC, a brand known for quality, safety, and customer loyalty.Join a high-volume sales department that values teamwork and customer care.Receive ongoing training and opportunities for career growth within Lithia & Driveway.Work in a supportive environment where you will make an impact every day.What You'll DoDevelop customer relationships through follow-up to increase appointments, sales, and customer retention.Contact customers by phone to schedule appointments and follow up on sales opportunities.Gather and maintain accurate customer information in the dealership CRM for ongoing communication.Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.What You'll Bring1+ years of prior customer service, call center, BDC, or receptionist experience.Comfortable speaking with customers by phone, email, and text.Comfortable using computers and learning dealership software and CRM systems.Reliable attendance, and a commitment to providing outstanding customer service.Acceptable driving record and a valid driver's license in your state of residence.Total RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.comAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.