Business Analyst

Career Crunch; Pontiac (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Career Crunch is seeking a Business Systems Analyst to support Infrastructure Services including Networking, Server, Workstation Services, O365, VoIP, and Service Center teams in Pontiac, MI. The role requires a self-starter who takes ownership, with strong communication, analytical, and problem-solving skills to ensure deliverables meet specifications.

The ideal candidate will have hands-on experience with ServiceNow integrations, M365, and data analytics, and will contribute to designing

Qualifications

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex).
• MUST HAVE strong experience using M365 Productivity Suite.
• MUST HAVE data analytics experience.
• Telecommunications Expense Management experience a plus.
• Experience with Contracts and Request for Proposals a plus.

Responsibilities

• Perform data analysis, design solutions and write technical requirements.
• Test and implement technology solutions and conduct research.
• Create procedures to improve existing systems and provide training and support to users.
• Write RFPs and define Contract Scope of Deliverables.

Skills

Data analytics

Communication

Problem-solving

Tools

ServiceNow

Webex

M365 Suite

Job description

• Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams.
• Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications.
• BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

Mandatory Skills and Experience:

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex)
• Telecommunications Expense Management experience a plus
• MUST HAVE strong experience using M365 Productivity Suite
• MUST HAVE data analytics experience
• Experience with Contracts and Request for Proposals a plus