Business Analyst

My3tech; Pontiac (MI); Híbrido; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

My3tech in Pontiac, MI is seeking a Business Systems Analyst to support Infrastructure Services projects across Networking, Server, and Workstation teams. You will apply strong communication, analytical, and problem-solving skills to define requirements and design technical solutions.

Hybrid role with at least 2 onsite days; ServiceNow integrations and M365 expertise are essential. You will analyze data, draft RFPs and contract scopes, test implementations, and train users to improve existing

Qualificações

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex).
• MUST HAVE strong experience using M365 Productivity Suite.
• MUST HAVE data analytics experience.
• Experience with Contracts and Request for Proposals a plus.
• Telecommunications Expense Management experience a plus.

Responsabilidades

• Data analysis, designing solutions and writing up technical requirements.
• Testing and implementing technology solutions.
• Conducting research and creating procedures to improve existing systems.
• Providing training and support to users.
• Writing Request for Proposals and Contract Scope of Deliverables.

Conhecimentos

Data analytics

Communication

Problem solving

Self-starter

Ferramentas

ServiceNow

Microsoft 365

Webex

Descrição da oferta de emprego

JOb:Business Analyst

Location : Pontiac, MI 48341

Business Systems Analyst on projects across Infrastructure Services, including Networking, Server, Workstation Services, O365, VoIP Telecommunications and Service Center teams. Candidate must be a self-starter who takes ownership and responsibility of project assignments. BSA will apply proven communication, analytical, and problem-solving skills to help support the project, and to ensure that deliverables are met according to specifications. BSA duties will also include data analysis, designing solutions and writing up technical requirements, testing and implementing technology solutions, conducting research, creating procedures to improve the existing systems, providing training and support to users, writing Request for Proposals and Contract Scope of Deliverables.

Mandatory Skills & Experience

• Experience with ServiceNow integrations (Asset Management, Inventory Management, CMDB discovery, Webex)
• Telecommunications Expense Management experience a plus
• MUST HAVE strong experience using M365 Productivity Suite
• MUST HAVE data analytics experience
• Experience with Contracts and Request for Proposals a plus

Position is Hybrid, minimum 2 days a week onsite. Remote days are expected to be in an adequate home office, following standard County work hours

ServiceNow experience is Non‑Negotiable.