Bus Dispatch Lead — On-Time Routes & Driver Support

First Student; Prairie View (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Starting wage $24-27/hr

Full-time 9a-6p schedule

Benefits within 31 days

PTO

Career advancement opportunities

Job summary

First Student is seeking a Dispatcher to help ensure safe, reliable transportation for our customers. You will dispatch all buses, monitor on-time performance, and counsel drivers and monitors on frontline operations.

The role requires strong communication, experience in dispatch, and the ability to work under tight deadlines. We offer a full-time schedule, comprehensive benefits after 31 days, and opportunities for advancement across North America.

Qualifications

• 3-5 years experience in dispatch or related role.
• High school diploma or equivalent.
• Basic knowledge of radio dispatch equipment.
• Excellent communication and customer service skills.
• Ability to deliver under time constraints and deadlines.
• DOT drug testing compliance as per 49 CFR Part 40.

Responsibilities

• Oversees all routes and scheduling of buses.
• Counsels and coaches drivers and monitors.
• Handles heavy phone and radio traffic.
• Takes scheduling and driver complaints; reports to Operations Supervisor/Contract Manager.
• Serves as primary liaison with major contracted customer.
• May handle charter reservations, billing, or driver payroll.
• Provides solutions to drop-off and pick-up problems.
• Handle back-up driver duties or miscellaneous clerical duties.

Skills

Experience 3-5 years

Communication

Customer service

Time management

Education

High school diploma or equivalent

Tools

Radio dispatch equipment

Computer literacy

Job description

First Student is seeking a Dispatcher to help ensure safe, reliable transportation for our customers. You will dispatch all buses, monitor on-time performance, and counsel drivers and monitors on frontline operations.

The role requires strong communication, experience in dispatch, and the ability to work under tight deadlines. We offer a full-time schedule, comprehensive benefits after 31 days, and opportunities for advancement across North America.