Building Front Desk & Security Concierge

FirstService Residential; Miami (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate in Miami to greet residents, manage guest access, and support building operations. The role emphasizes strong communication, reliable service, and timely responses to emergencies, with duties including monitoring security systems and maintaining daily logs.

This full-time position offers benefits and a fast-paced environment focused on safety and guest experience, requiring multi-tasking, professionalism, and a willingness to work

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Time management

Multitasking

Emergency response

Languages

Education

High school diploma or equivalency

Business or hospitality coursework

Tools

Computer literacy

Job description

FirstService Residential is seeking a Front Desk Associate in Miami to greet residents, manage guest access, and support building operations. The role emphasizes strong communication, reliable service, and timely responses to emergencies, with duties including monitoring security systems and maintaining daily logs.

This full-time position offers benefits and a fast-paced environment focused on safety and guest experience, requiring multi-tasking, professionalism, and a willingness to work