Front Desk & Security Specialist

FirstService Residential; Miami Beach (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate in Miami Beach to greet residents and guests, manage access, and support daily building operations. You will operate security systems, maintain logs, and respond to incidents while delivering excellent customer service.

The role requires strong communication, multitasking, and the ability to work with minimal supervision; a high school diploma and some business or hospitality coursework are preferred.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Greet residents, guests, and service providers.
• Monitor and operate electronic security control systems.
• Respond to emergencies promptly.
• Maintain daily logs and forms.
• Provide outstanding customer service and handle complaints.
• Follow safety procedures and maintain a secure environment.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Emergency response

Education

High school diploma or equivalency

College courses in business or hospitality

Tools

Information systems

Job description

FirstService Residential is seeking a Front Desk Associate in Miami Beach to greet residents and guests, manage access, and support daily building operations. You will operate security systems, maintain logs, and respond to incidents while delivering excellent customer service.

The role requires strong communication, multitasking, and the ability to work with minimal supervision; a high school diploma and some business or hospitality coursework are preferred.