Front Desk Associate: Building Security & Guest Services

FirstService Residential; Miami (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid holidays

Job summary

FirstService Residential in Miami, FL is seeking a Front Desk Associate to greet residents and guests, answer calls, and manage access control with minimal supervision.

You will maintain daily logs, handle inquiries, and support security operations while delivering strong customer service. This full-time position offers comprehensive benefits, paid holidays, and a 401(k) with company match; schedule is Tuesday–Saturday, 6:30am–2:30pm.

Qualifications

• High school diploma or GED preferred.
• College coursework in business or hospitality preferred.
• 2–3 years of business experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Greet residents, guests and service providers and direct them as needed.
• Monitor and operate electronic security control systems and emergency response procedures.
• Maintain daily logs, records and forms with accuracy.
• Respond to complaints and issues in a timely manner and follow up.
• Ensure building security and safety protocols are followed at all times.
• Perform other duties as assigned by the on-site property manager.

Skills

Customer service

Communication

Time management

Attention to detail

Multilingual

Education

High school diploma or GED

College coursework in business/hospitality

Tools

Property management software

MS Office / computer literacy

Job description

FirstService Residential in Miami, FL is seeking a Front Desk Associate to greet residents and guests, answer calls, and manage access control with minimal supervision.

You will maintain daily logs, handle inquiries, and support security operations while delivering strong customer service. This full-time position offers comprehensive benefits, paid holidays, and a 401(k) with company match; schedule is Tuesday–Saturday, 6:30am–2:30pm.