Brooklyn Part-Time Keyholder — Design & Service Lead

Framebridge Inc; New York (NY); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) and pension plan

Parental leave

Flexible time off

Employee discounts

Short-term disability and Life/AD&D

EAP

Learning and development

Commuter benefits

Pet insurance

Job summary

Framebridge Inc. is hiring a Retail Part Time Keyholder for the Brooklyn area. You will lead on-floor operations, hold key-holder responsibilities, and ensure a high level of customer service that aligns with Framebridge’s mission.

The role requires a flexible schedule, including evenings and weekends, and a customer-first attitude. You will collaborate with Store Manager and the team to drive sales and store operations while upholding Framebridge standards.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong interpersonal and relationship-building skills.
• Interest in design and excitement to work in a creative environment.
• Quick learner of new tools, technology, products, and processes.
• Great time-management and organizational skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
• Support onboarding and training great retail team members
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
• Answer questions and troubleshoot issues using sound judgment
• Offer suggestions to innovate and improve our retail experience
• Help Framebridge deliver on our 100% happiness guarantee
• Work a flexible schedule including evenings and weekends that meet the needs of the business

Skills

Keyholder experience

Customer service

Interpersonal skills

Design interest

Flexible hours

Education

Degree in art/design/marketing or relevant fields

Job description

Framebridge Inc. is hiring a Retail Part Time Keyholder for the Brooklyn area. You will lead on-floor operations, hold key-holder responsibilities, and ensure a high level of customer service that aligns with Framebridge’s mission.

The role requires a flexible schedule, including evenings and weekends, and a customer-first attitude. You will collaborate with Store Manager and the team to drive sales and store operations while upholding Framebridge standards.