Brooklyn Customer Care Specialist - Service & Solutions

FF Inc; New York (NY); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Paid training and ongoing support

Full-time schedule

Collaborative team environment

Opportunities for advancement

Job summary

FF Inc. in Brooklyn, NY is seeking a Customer Service Associate to deliver friendly, professional support and help create a positive customer experience during every interaction. You will work directly with customers to answer questions, provide product information, resolve concerns, and assist with general needs in a fast-paced environment.

Strong communication and a customer-first mindset are essential. The role requires dependable, organized individuals who can manage multiple inquiries, stay

Qualifications

• Strong communication and interpersonal skills essential.
• Experience in customer-facing roles preferred but not required.
• Ability to listen carefully and resolve inquiries effectively.

Responsibilities

• Provide friendly, professional support to customers at every interaction.
• Answer questions and provide product/service information.
• Resolve routine concerns and escalate complex issues when needed.
• Maintain accurate customer records and update CRM with interactions.
• Assist with orders, transactions, and account updates as applicable.

Skills

Excellent communication

Customer service

Problem-solving

Time management

Team collaboration

Tools

CRM software

Data entry

Job description

FF Inc. in Brooklyn, NY is seeking a Customer Service Associate to deliver friendly, professional support and help create a positive customer experience during every interaction. You will work directly with customers to answer questions, provide product information, resolve concerns, and assist with general needs in a fast-paced environment.

Strong communication and a customer-first mindset are essential. The role requires dependable, organized individuals who can manage multiple inquiries, stay