Customer Service Associate

FF Inc; New York (NY); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based incentives

Paid training and ongoing support

Full-time schedule

Collaborative team environment

Opportunities for advancement

Job summary

FF Inc. in Brooklyn, NY is seeking a Customer Service Associate to deliver friendly, professional support and help create a positive customer experience during every interaction. You will work directly with customers to answer questions, provide product information, resolve concerns, and assist with general needs in a fast-paced environment.

Strong communication and a customer-first mindset are essential. The role requires dependable, organized individuals who can manage multiple inquiries, stay

Qualifications

• Strong communication and interpersonal skills essential.
• Experience in customer-facing roles preferred but not required.
• Ability to listen carefully and resolve inquiries effectively.

Responsibilities

• Provide friendly, professional support to customers at every interaction.
• Answer questions and provide product/service information.
• Resolve routine concerns and escalate complex issues when needed.
• Maintain accurate customer records and update CRM with interactions.
• Assist with orders, transactions, and account updates as applicable.

Skills

Excellent communication

Customer service

Problem-solving

Time management

Team collaboration

Tools

CRM software

Data entry

Job description

About The Role

We're hiring a Customer Service Associate to provide friendly, professional support to customers and help create a positive experience throughout every interaction.

Brooklyn, NY | Full-Time

About The Role

We're hiring a Customer Service Associate to provide friendly, professional support to customers and help create a positive experience throughout every interaction.

As a Customer Service Associate, you'll work directly with customers to answer questions, provide product and service information, resolve concerns, and assist with general customer needs. You'll also work closely with other team members to ensure customers receive accurate information and timely support.

We're looking for someone who communicates well, enjoys working with people, and can stay organized in a busy customer-facing environment.

Your Responsibilities

• Provide professional and friendly customer service throughout each interaction
• Assist customers with questions, requests, and general support needs
• Provide accurate information about products, services, pricing, policies, and current offerings
• Listen to customer needs and help identify appropriate solutions
• Resolve routine customer concerns and elevate more complex issues when necessary
• Assist with orders, transactions, payments, account updates, or service requests when applicable
• Follow up with customers when additional information or assistance is needed
• Maintain accurate records of customer interactions and account activity
• Update customer information within internal systems or CRM platforms
• Coordinate with team members to resolve customer requests efficiently
• Help maintain a professional, organized, and welcoming customer environment
• Support customer satisfaction and overall service quality
• Assist with additional customer service and operational responsibilities as needed

What We're Looking For

• Strong communication and interpersonal skills
• Friendly, patient, and professional approach to customer service
• Comfortable interacting with a variety of customers
• Strong listening and problem-solving abilities
• Ability to stay organized and manage multiple customer needs
• Dependable and consistent attendance
• Detail-oriented approach to customer information and records
• Comfortable learning new systems and technology
• Basic computer and data-entry skills
• Ability to work effectively both independently and as part of a team
• Availability to work a full-time schedule

Previous experience in customer service, customer support, retail, hospitality, client services, sales support, or another customer-facing position is preferred but not required.

What We Offer

• Competitive compensation
• Performance-based incentives
• Paid training and ongoing support
• Full-time schedule
• Supportive and collaborative team environment
• Opportunities for increased responsibility and advancement

A Customer-First Approach

Our Customer Service Associates play an important role in ensuring customers feel welcomed, informed, and supported. We're looking for someone who can listen carefully, communicate clearly, and approach each customer interaction with professionalism and a solutions-focused mindset.

Skills: communication,customer relationship management (crm),persuasion,customer service,email,crm proficiency,customer interaction,time management,persuasive conversation,active listening,listening skills,collaboration,team collaboration,communication skills,organizing operations,tech-savviness,customer relationship management,problem-solving,sales orientation,interpersonal skills,customer,sales,crm navigation,listening,calm demeanor,excellent communication skills,organizational skills,crm systems,ownership,collaborative teamwork,computer proficiency,troubleshooting,computer skills,problem-solving skills,sales skills,persuasive conversations,basic,customer service skills,technology navigation,product knowledge,customer engagement,adaptability,relationship building,crm software,solution-oriented demeanor,basic computer proficiency,organization,basic computer skills,email communication,problem solving,technical troubleshooting,relationship-building,tech-savvy,teamwork