Customer Experience & Solutions Advocate

Creative Culture; New York (NY); Sur place; USD 48 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Performance-based incentives

Comprehensive training and ongoing支持

Collaborative and team-oriented work环境

Ongoing coaching and professional发展

Opportunities to strengthen customer服务

Résumé du poste

Creative Culture is hiring a Customer Service Associate in New York to assist customers, answer questions, and tailor recommendations to individual needs. The role blends service excellence with sales, aiming to identify opportunities for additional products and services while fostering lasting relationships.

You will stay informed about current products, promotions, and updates, collaborate with colleagues, and participate in ongoing training to support personal and team goals.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused with strong listening and problem‑solving abilities.
• Friendly, confident, and comfortable interacting with customers.
• Able to learn about products, services, and processes quickly.

Responsabilités

• Engage with customers and provide friendly, professional assistance.
• Answer questions regarding products, services, pricing, and available options.
• Learn about customer needs and recommend appropriate solutions.
• Provide clear and accurate product and service information.
• Help customers compare options and make informed decisions.
• Identify opportunities to introduce additional products or services.
• Build positive customer relationships through personalized interactions.
• Resolve questions and concerns in a timely and professional manner.
• Follow up with customers when appropriate.
• Stay knowledgeable about current products, services, promotions, and updates.
• Contribute to individual and team performance goals.
• Maintain a positive and professional customer-facing environment.
• Collaborate with team members to provide a consistent customer experience.
• Participate in ongoing customer service, product, and sales training.

Connaissances

Communication

Interpersonal skills

Customer focus

Active listening

Problem solving

Team collaboration

Time management

Adaptability

Description du poste

Creative Culture is hiring a Customer Service Associate in New York to assist customers, answer questions, and tailor recommendations to individual needs. The role blends service excellence with sales, aiming to identify opportunities for additional products and services while fostering lasting relationships.

You will stay informed about current products, promotions, and updates, collaborate with colleagues, and participate in ongoing training to support personal and team goals.