Client Success & Onboarding Specialist

FF Inc; New York (NY); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive compensation

Paid training

Full-time schedule

Collaborative team environment

Advancement opportunities

Descrizione del lavoro

FF Inc in New York, NY is seeking a Client Relations Specialist to manage day-to-day client communication and ensure customers receive responsive, professional support. You will work directly with clients to answer questions, coordinate requests, provide updates, and maintain positive relationships.

You’ll collaborate with internal teams to address client needs efficiently, onboard new clients, and keep accurate records in our CRM.

Competenze

• Experience in client relations or customer service is beneficial.
• Strong written and verbal communication skills.
• Ability to manage multiple client requests.
• Attention to detail and organization.

Mansioni

• Communicate directly with clients regarding questions, requests, and account needs.
• Build and maintain positive client relationships.
• Provide timely updates and accurate product or service information.
• Follow up with clients to ensure questions and concerns are addressed.
• Assist with new client onboarding and account setup.
• Coordinate client requests with internal teams.
• Help resolve routine account or service issues.
• Maintain accurate client information and communication records.
• Update account activity and client notes within CRM systems.
• Monitor open requests and ensure appropriate follow-through.
• Gather client feedback and share insights with the team.
• Communicate service updates, promotions, and other relevant information.
• Support overall client satisfaction and service quality.

Conoscenze

Communication

Organization

Problem solving

Customer focus

Multitasking

Follow-up

Teamwork

CRM systems

Professionalism

Strumenti

CRM platforms

Descrizione del lavoro

FF Inc in New York, NY is seeking a Client Relations Specialist to manage day-to-day client communication and ensure customers receive responsive, professional support. You will work directly with clients to answer questions, coordinate requests, provide updates, and maintain positive relationships.

You’ll collaborate with internal teams to address client needs efficiently, onboard new clients, and keep accurate records in our CRM.