Customer Success Coordinator: Onboarding & Accounts

FF Inc; New York (NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Performance-based bonus

Paid training

Full-time schedule

Collaborative team environment

Advancement opportunities

Job summary

FF Inc. is seeking a proactive Customer Success Coordinator in Brooklyn, NY to guide customers from onboarding through ongoing account activity. You will be the main point of contact, helping with setup, activation, and service options while learning each customer’s goals and preferences.

You’ll maintain accurate CRM data, coordinate with sales and operations, and drive initiatives to improve satisfaction and retention. A collaborative, customer-focused team environment is offered.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, customer-focused demeanor.
• Excellent organization and strong follow-through.
• Ability to manage multiple customer accounts and priorities.
• Strong listening and problem-solving abilities.
• Comfortable building ongoing relationships with customers.
• Able to collaborate across departments.
• Detail-oriented and dependable.
• Experience with CRM platforms is a plus (Salesforce, HubSpot).

Responsibilities

• Support customers through onboarding and ongoing account activity.
• Serve as primary contact for customer questions and requests.
• Guide new customers through setup, activation, and services.
• Learn individual customer needs, goals, and preferences.
• Provide clear information about products, services, features, and account options.
• Conduct customer follow-ups and check-ins.
• Help resolve routine customer concerns and coordinate more complex requests with internal teams.
• Maintain accurate customer profiles, account notes, and interaction history.
• Update customer information and activity within CRM systems.
• Monitor open requests and ensure appropriate follow-through.
• Coordinate with sales, operations, and customer service teams on account needs.
• Gather customer feedback and communicate relevant insights internally.
• Identify customers who may need additional assistance or information.
• Help maintain consistent communication throughout the customer lifecycle.
• Support initiatives designed to improve customer satisfaction and retention.

Skills

Communication skills

Customer-focused

Organization

Multitasking

Problem solving

Relationship-building

Team collaboration

Detail-oriented

CRM systems

Tools

Salesforce

HubSpot

CRM software

Job description

FF Inc. is seeking a proactive Customer Success Coordinator in Brooklyn, NY to guide customers from onboarding through ongoing account activity. You will be the main point of contact, helping with setup, activation, and service options while learning each customer’s goals and preferences.

You’ll maintain accurate CRM data, coordinate with sales and operations, and drive initiatives to improve satisfaction and retention. A collaborative, customer-focused team environment is offered.