Sales Support & Customer Care Specialist

FF Inc; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

FF Inc. is seeking a motivated Sales Assistant to support daily sales activities and enhance the customer experience. You will handle inquiries, relay product information, and assist the sales team with routine tasks in a fast-paced environment.

The ideal candidate communicates clearly, stays organized, and enjoys helping customers. Prior experience in sales or customer service is helpful but not required, and basic computer skills are expected.

Qualifications

• Excellent oral and written communication skills.
• Friendly, professional demeanor with customers.
• Able to manage multiple tasks in a busy environment.
• Experience in sales, customer service, or hospitality preferred but not required.
• Basic computer proficiency with common software.

Responsibilities

• Assist customers with questions about products and services.
• Provide clear and accurate information about features, options, and offerings.
• Learn about customer needs and help identify appropriate products or services.
• Support the sales team with customer inquiries and routine follow-up.
• Help customers compare available options and make informed decisions.
• Prepare product information, customer materials, and other sales resources.
• Maintain accurate customer information and update internal records as needed.
• Respond to general inquiries and direct specialized questions to the appropriate team member.
• Keep sales materials and customer-facing areas organized and up to date.
• Assist with product presentations and demonstrations when needed.
• Communicate customer requests and relevant information to other team members.
• Maintain familiarity with current products, services, and company procedures.
• Complete routine administrative tasks associated with sales activity.
• Participate in team meetings, training sessions, and product briefings.
• Provide professional and helpful service throughout each customer interaction.

Skills

Verbal communication

Written communication

Customer service

Organized

Multitasking

Team player

Independent worker

Basic computer skills

Tools

HubSpot

Salesforce

CRM software

Job description

FF Inc. is seeking a motivated Sales Assistant to support daily sales activities and enhance the customer experience. You will handle inquiries, relay product information, and assist the sales team with routine tasks in a fast-paced environment.

The ideal candidate communicates clearly, stays organized, and enjoys helping customers. Prior experience in sales or customer service is helpful but not required, and basic computer skills are expected.