Customer Experience Specialist

FF Inc; Saint Petersburg (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and ongoing support

Full-time schedule

Supportive and collaborative team

Opportunities for advancement

Job summary

FF Inc in Saint Petersburg, FL is seeking a Customer Service Associate for a full-time role. You’ll provide friendly, professional support to customers, answer questions, resolve concerns, and assist with general needs.

You’ll work closely with teammates to ensure customers receive accurate information and timely help. The ideal candidate communicates well, stays organized in a busy customer-facing environment, and is dependable with steady attendance.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, patient, and professional approach to customer service.
• Comfortable interacting with a variety of customers.
• Strong listening and problem-solving abilities.
• Ability to stay organized and manage multiple customer needs.
• Dependable and consistent attendance.
• Detail-oriented approach to customer information and records.
• Comfortable learning new systems and technology.
• Basic computer and data-entry skills.
• Ability to work independently and as part of a team.
• Availability to work a full-time schedule.

Responsibilities

• Provide professional and friendly customer service throughout each interaction.
• Assist customers with questions, requests, and general support needs.
• Provide accurate information about products, services, pricing, policies, and current offerings.
• Listen to customer needs and help identify appropriate solutions.
• Resolve routine customer concerns and escalates more complex issues when necessary.
• Assist with orders, transactions, payments, account updates, or service requests when applicable.
• Follow up with customers when additional information or assistance is needed.
• Maintain accurate records of customer interactions and account activity.
• Update customer information within internal systems or CRM platforms.
• Coordinate with team members to resolve customer requests efficiently.
• Help maintain a professional, organized, and welcoming customer environment.
• Support customer satisfaction and overall service quality.
• Assist with additional customer service and operational responsibilities as needed

Skills

Strong communication

Interpersonal skills

Active listening

Time management

Teamwork

Problem-solving

Tech-savviness

CRM navigation

Organizational skills

Data-entry

Job description

FF Inc in Saint Petersburg, FL is seeking a Customer Service Associate for a full-time role. You’ll provide friendly, professional support to customers, answer questions, resolve concerns, and assist with general needs.

You’ll work closely with teammates to ensure customers receive accurate information and timely help. The ideal candidate communicates well, stays organized in a busy customer-facing environment, and is dependable with steady attendance.