Client Success Specialist — Onboarding & Support

FF Inc; New York (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Bonus opportunities

Paid training

Full-time schedule

Collaborative team environment

Career advancement

Job summary

FF Inc Brooklyn, NY is seeking a proactive Customer Success Coordinator to support customers from onboarding through ongoing service. You will be a primary contact, guide setup, and coordinate with internal teams to ensure timely, effective support.

The role emphasizes relationship-building, strong communication, and meticulous account management across multiple customer accounts within a collaborative team environment.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused approach.
• Excellent organization and follow-through.
• Ability to manage multiple customer accounts, questions, and priorities.
• Strong listening and problem-solving skills.
• Comfortable learning CRM platforms and other customer management systems.

Responsibilities

• Support customers throughout onboarding and ongoing account activity
• Serve as a primary point of contact for customer questions and requests
• Guide new customers through setup, activation, and available services
• Learn individual customer needs, goals, and preferences
• Provide clear information about products, services, features, and account options
• Conduct customer follow-ups and check-ins
• Help resolve routine customer concerns and coordinate more complex requests with internal teams
• Maintain accurate customer profiles, account notes, and interaction history
• Update customer information and activity within CRM systems
• Monitor open requests and ensure appropriate follow-through
• Coordinate with sales, operations, and customer service teams on account needs
• Gather customer feedback and communicate relevant insights internally
• Identify customers who may need additional assistance or information
• Help maintain consistent communication throughout the customer lifecycle
• Support initiatives designed to improve customer satisfaction and retention

Skills

Verbal communication

Written communication

Organization

Multitasking

Problem solving

Relationship building

CRM platforms

Tools

CRM platforms

Job description

FF Inc Brooklyn, NY is seeking a proactive Customer Success Coordinator to support customers from onboarding through ongoing service. You will be a primary contact, guide setup, and coordinate with internal teams to ensure timely, effective support.

The role emphasizes relationship-building, strong communication, and meticulous account management across multiple customer accounts within a collaborative team environment.