Broadband Technician II: Install, Service & Help Customers

Astound Broadband; Bethlehem (Northampton County); Vor Ort; USD 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

401k match

Medical insurance

Paid time off

Floating holidays

Paid holidays

Sick leave

Tuition reimbursement

Employee discount

Zusammenfassung

Astound Broadband in Pennsylvania is seeking a Broadband Technician II to perform residential install, service and disconnects on customer premises in accordance with organizational standards and specs. You will ensure proper RF and signal levels, provide excellent customer service, keep leadership informed, and educate customers on products while pursuing upsell opportunities.

The role requires safe vehicle operation, strong teamwork, and the ability to work both independently and with the team

Qualifikationen

• High school diploma or equivalent.
• 6+ months of satisfactory metrics or 1+ years external telecommunications technician.
• Maintain a valid driver's license and good driving record.

Aufgaben

• Perform residential install, service/repair, and disconnects on customer premises.
• Ensure correct RF and signal levels within specifications before completion.
• Maintain communication with leadership and dispatch to sustain productivity.
• Provide customer education and upsell opportunities on products/services.
• Operate company vehicle safely; perform other duties as assigned.

Kenntnisse

Customer Service

Communication

Basic Computer Skills

Time Management

Teamwork

Working Alone

Ausbildung

High school diploma or equivalent

Tools

Ladder

Hand Tools

Power Tools

Jobbeschreibung

Astound Broadband in Pennsylvania is seeking a Broadband Technician II to perform residential install, service and disconnects on customer premises in accordance with organizational standards and specs. You will ensure proper RF and signal levels, provide excellent customer service, keep leadership informed, and educate customers on products while pursuing upsell opportunities.

The role requires safe vehicle operation, strong teamwork, and the ability to work both independently and with the team