Broadband Field Technician — Vehicle Provided

Mediacom Communications; Valdosta (GA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Company vehicle

Gas card

On-the-job training

Tools and tablet/team phone

Health, vision, and dental insurance

Paid vacation, holidays, and PTO

401K with company match

Bonus potential

Employee discounts

Education enrichment up to $5,000/year

Uniforms and boots

Wellness program

Job summary

Mediacom Communications in Valdosta, GA, is seeking a Broadband Specialist I (Field Technician) to install and service cable TV and broadband. You will drive a company van, visit customer homes, and perform installations, service changes, outlets, and disconnects while delivering an outstanding customer experience.

No experience required. A high school diploma or GED and a valid driver’s license are required.

Qualifications

• No experience required.
• High school diploma or GED required.
• Valid driver’s license required.
• General level of mechanical and consumer devices knowledge.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in high or tight spaces.
• Ability to work in all weather conditions and at various heights.
• Ability to work flexible hours, including evenings, weekends, holidays, and overtime as required.

Responsibilities

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings, including pre-wired units.
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judges’ acceptability of picture delivered following installation of cable service.
• Work with connectors, fasteners and wire and use hand tools.
• Use customary CATV hand and power tools in performance of job duties.
• Complete appropriate paperwork functions as prescribed by system management.
• Read signal levels through use of field strength meter; add and subtract levels in installation problems; install connectors on different types of drop cable; maintain proper clearances; install tap-off devices.
• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed.
• Lift and carry loads up to 100 lbs. (including line ladder); Work within limited confines, such as crawl spaces.
• Properly use, store and maintain a VOM or DMM to check for “open” or “short” online as well as AC and DC voltages.
• Read general drop system layouts from blueprints.
• Inform customers of FCC Rules and Company policies as they pertain to customers.
• Drive company vehicles in performance of job duties; use bucket truck. Perform proper vehicle upkeep and maintenance.
• Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns, and promotions.
• Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed.
• Perform installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.

Skills

Mechanical aptitude

Customer interaction

Driver's license

Work in all weather

Height safety awareness

Education

High school diploma or GED

Tools

VOM/DMM

CATV tools

Job description

Mediacom Communications in Valdosta, GA, is seeking a Broadband Specialist I (Field Technician) to install and service cable TV and broadband. You will drive a company van, visit customer homes, and perform installations, service changes, outlets, and disconnects while delivering an outstanding customer experience.

No experience required. A high school diploma or GED and a valid driver’s license are required.