Broadband Field Technician — Vehicle Provided & Growth

Mediacom Communications; Fulton (IL); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Company vehicle and gas card

On‑the‑job training

Tools, tablet, and phone provided

Health, dental, vision insurance

Paid vacation and holidays

401K with company match

Education enrichment up to $5,000/year

Uniforms and boots

Wellness program

Job summary

Mediacom Communications is seeking a Broadband Specialist I to perform new installations of cable TV and broadband services, primarily in customers' homes. You will drive a company vehicle, install, troubleshoot, and modify service to meet customer needs, while ensuring compliance with FCC rules and company policies.

The role includes on‑the‑job training, opportunities for advancement, and a comprehensive benefits package.

Qualifications

• General level of mechanical and consumer devices knowledge.
• Ability to interact and communicate with customers and co-workers.
• Ability to work in all weather conditions and at various heights.
• Flexibility to work evenings, weekends, holidays, and overtime as required.

Responsibilities

• Make customer drop installations (exterior and interior) complete from tap to antenna terminals on customer equipment in both single and multiple unit dwellings.
• Perform new connects, reconnects, requested and non-pay disconnects; add outlets; install and/or remove converters; perform upgrades and downgrades of service.
• Analyze picture quality and judges’ acceptability of picture delivered following installation of cable service.
• Drive company vehicles in performance of job duties; use bucket truck.
• Generate additional company revenue through effective sales techniques and by offering information about product options, campaigns, and promotions.

Skills

Mechanical knowledge

Customer communication

Safety awareness

Problem solving

Education

High school diploma or GED

Tools

VOM

DMM

Job description

Mediacom Communications is seeking a Broadband Specialist I to perform new installations of cable TV and broadband services, primarily in customers' homes. You will drive a company vehicle, install, troubleshoot, and modify service to meet customer needs, while ensuring compliance with FCC rules and company policies.

The role includes on‑the‑job training, opportunities for advancement, and a comprehensive benefits package.